Self-Reliance Specialist - WEL

Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS The Division of Welfare is currently recruiting for a full time, permanent (with benefits) Self‑Reliance Specialist to work in our Kellogg field office. This position works in a high‑volume, fast‑paced work environment to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While this position works with families to help them find self‑reliance, this is not a social work position and does not include long‑term case management. While this position does work in an office and may provide face‑to‑face services, the majority of the work is done via phone. The Self‑Reliance Benefits program works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face‑to‑face or on the telephone and is dependent upon the unit of the vacancy being filled. This position is not eligible for telework. The Idaho Department of Health & Welfare is a drug‑free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre‑employment drug test. Benefits Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) 2 voluntary supplemental retirement plans including both pre‑tax and Roth options Deferred compensation plan Life insurance for self, spouse, and children Short and long‑term disability insurance Flexible Spending Accounts (FSA) Wide variety of training opportunities Some positions offer flexible hours and/or telecommuting Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs. Apply complex policies, procedures, and legal requirements. Provide direct customer service either by face‑to‑face interactions or via telephone and/or mail. Interpersonal Requires personal interaction (face‑to‑face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed. Requires skillful de‑escalation when working with customers in high stress, upsetting situations. Policy/Technical Gather, verify, interpret, and act on personal information from various sources to case actions. Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements. Perform complicated analytical problem resolution and ensure data quality in automated system processing. Minimum Qualifications Experience conducting and documenting sensitive fact‑finding interviews. Typically gained by at least six months of experience or completion of some college courses in a human services field. Types of qualifying experience could include a background in credit collection, law enforcement, financial institutions or social service programs/services where detailed interviews were used to elicit information from customers that was then used to determine the outcome or eligibility for services. This background may also have been obtained through upper division college‑level courses in a human services field. Experience as a receptionist, basic sales associate/retail clerk, or any position at that level does not meet this qualification. Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de‑escalating emotionally charged situations. Typically gained by least six months of experience in a business setting where I handled upset or angry customers. Experience applying written policies and criteria and determining qualifications for services or benefits. Typically gained by at least six months of experience or completion of some college courses in a human services field. Types of qualifying experience could include a background in finance, lending, law, or business. This background may also have been obtained through upper division college‑level courses in a human services field. General data entry or reception work does not qualify. Experience managing a workload with conflicting priorities. Typically gained by at least six months of experience managing a workload with conflicting priorities. Experience entering and retrieving data using a computerized records system. Typically gained by at least six months of experience entering and retrieving data using a computerized record system. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: View email address on click.appcast.io

PHONE: View phone number on click.appcast.io

EEO/ADA/Veteran The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io (TTY/TTD: 711), or email View email address on click.appcast.io. Preference may be given to veterans who qualify under state and federal laws and regulations. #J-18808-Ljbffr IdahoPTV