PSS Guest Services Attendant

PSS Guest Services Attendant

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary: The Greeter is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while creating a welcoming first impression by embodying the resort's brand, culture and service standards. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests serving as the gateway to every epic adventure across our resorts.

Job Specifications

• Starting Wage: $20.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Meet and greet guests while delivering a warm, enthusiastic, and professional first impression.
• Embody the resort's brand and service culture as a front-line ambassador in all guest interactions.
• Operate an Express Lift Ticket Pickup handheld device to provide efficient, seamless service and reduce wait times.
• Champion guest satisfaction by taking ownership of guest care and delivering proactive, solution-oriented problem resolution.
• Serve as a knowledgeable resource by becoming an expert in resort operations, services, and offerings.
• Proactively guide guests with wayfinding, line management, directions, and recommendations to ensure a smooth arrival experience.
• Actively manage guest flow and queue areas to enhance efficiency and minimize congestion.
• Provide timely, accurate information regarding resort conditions, operations, and events.
• Assist other departments as needed, including ticket and pass sales, ski & ride school, mountain access scanning, activities operations, food & beverage, parking, and lift operations.
• Maintain awareness of guest and team safety and escalate issues or concerns to the appropriate team.
• Support base area upkeep, including snow shoveling and the application of ice-melt.
• Perform other duties as assigned.

Job Requirements

• Must be able to communicate fluently in English.
• Adherence to safety standards and procedures as a core company value.
• Ability to stay enthusiastic and perform well when busy
• Ability to work outside, on your feet, in all weather conditions for long periods of time, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Ability to work weekends and holidays
• Previous guest service experience preferred
• Equipment used: Scan devices, ELTP devices, POS stations, and/or possible computer work

The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.