Lead Worker - Redstone Janitorial Custodial Contract

RSACUST05262026

JOB TITLE: Lead Worker (Custodial)


Bargaining Unit Status: May vary depending on location

FULL-TIME (hours per week): 40 WORK SCHEDULE: Monday-Friday, 6:00 AM - 2:30 PM

EDUCATIONAL QUALIFICATIONS:
High School Diploma or equivalent preferred.

EXPERIENCE QUALIFICATIONS:

• At least one year of experience in a custodial operations facility or comparable setting
• Additional Preferred Qualifications: N/A
• Certification or Equivalent preferred in N/A (enter N/A if not applicable to this position): N/A
• Some Lead Worker positions require working knowledge of computer operations, such as Microsoft Word, and completion of spreadsheets using Microsoft Excel.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver's license, and/or the required level of personal auto insurance.
• Must be able to complete a background check, per company requirements, satisfactorily.
• Listening, verbal, and written communication skills.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation - adequate volume of speech.
• Ability to effectively build and maintain positive working relationships with management and peers.

• At least one year of experience in a similar position (lead role) is desired.

IMMEDIATE SUPERVISOR:
Supervisor/Assistant Project Manager/Project Manager

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):
Team Lead for Custodians

JOB RESPONSIBILITIES SUMMARY:
Cleans and keeps work sites, restrooms, and exterior areas of offices, shops, and other occupied areas in orderly condition in accordance with contract requirements. Responsible for assigning and overseeing work by personnel assigned to the individual's area of responsibility. Performs daily inspection of assigned areas, including outside buildings. Make independent decisions, and ensure that all necessary corrections are made, seeking support from next-level management as necessary to ensure that services performed are in accordance with contract requirements and company policy.

ESSENTIAL FUNCTIONS (Specifics are Outlined in the Performance Work Statement):

• Orient new employees, including explaining their duties, taking them on a familiarization tour, and assigning them worksheets for reference.

• Indoctrinate employees in procedures for reporting and responding to fires, hazardous conditions, and items requiring immediate repair.
• Ensure that personnel are trained to perform work in accordance with safe and up-to-date cleaning procedures and methods.
• Complete work schedule for employees, make work assignments, follow up to ensure work is being performed properly, ensure that time motion forms are completed daily, and adhere to company rules and regulations.
• Responsible for ensuring that the company-issued pager (if assigned) is carried and is operational during assigned work hours for communication with supervisor and the office staff.
• Responsible for ensuring that all buildings and assigned vehicle(s) are secured, and that keys are controlled according to policy/supervisor instructions.
• Responsible for ensuring that proper maintenance of assigned vehicles is performed on schedule and/or when issues are identified, and that employees are operating vehicles safely in accordance with company policy and rules/regulations of the government facility.
• Responsible for coordinating all matters related to the successful operation of the project with the supervisor, including recommendations for hiring decisions and/or appropriate actions to address performance and/or conduct/attendance issues as needed.
• Schedule periodic work with assigned team members to ensure compliance with the performance work statement (PWS) provided by the supervisor.
• Ensuring personal protective equipment is worn as required.
• Daily inspection of assigned areas to ensure timely and proper quality cleaning is being accomplished, cleaning discrepancies are cleared promptly, and/or notify supervisor of any/all buildings or areas that were scheduled to be cleaned that were closed or inaccessible.
• Responsible for maintaining supply inventory, including proper labeling, stocking in an organized/neat manner, and ordering supplies promptly so that adequate inventory is always available.
• Report all operational problems beyond your ability to remedy to the supervisor.
• Report all employee on-the-job accidents/incidents to the supervisor promptly.
• Periodically inspect assigned equipment and report broken, unsafe, or faulty equipment to the supervisor.
• Notification to the supervisor regarding customer complaints.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:

• Performs other duties as required to fulfill janitorial contract obligations or changes based on customer needs.
• Some positions may require using a computer operating on the Windows operating system to perform word processing with Microsoft Word, and completing spreadsheets using Microsoft Excel is required for some Lead Worker positions.

ADDITIONAL RESPONSIBILITIES FOR CHILD DEVELOPMENT CENTER - AREAS OF RESPONSIBILITY/EXPECTED OUTCOMES (As stated below - specifics are outlined in the Performance Work Statement)

1. Spot Clean (Doors, Mirrors, Walls, Windows, etc.)
2. High Dusting (Between 6.5' and 10')
3. Windows (exterior/interior wash)
4. Clean Interior Glass
5. Clean glass/mirrors to the standards as specified in paragraph 5.14.1.28
6. Spot Clean Children's Furniture
7. Routine Cleaning of Children's Furniture
8. Collecting and Disposing of All Trash and Debris
9. Clean Dryer Ducts
10. Cleaning Washers/Dryers
11. Grounds (cleaning playground equipment, gathering areas, and trash pick-up)

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and in all situations.
• Ability to move safely in the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

BEHAVIORAL CAPACITIES:

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned

Current members working on the Laborer's International Union of Operating Engineers, Local Union #320, on RSA Grounds Maintenance contract will receive first consideration.
First Consideration:
Current members working on the Laborer's International Union of North America, Local Union #366, on RSA Janitorial contract will receive first consideration.
Second Consideration:
Phoenix internal and programmatic applicants, and individuals with disabilities, will receive next consideration after incumbent contract employees.