Field Service Technician

Schedule: Monday–Friday, 9:00 AM–6:00 PM + OT/after-hours as needed On-Call: Yes – 24/7 availability required Location: Providence, RI – Field-Based/In Person Position Overview We are looking for an IT Field Technician with strong customer service skills and hands-on break/fix experience. This is a field-based position requiring travel to customer sites throughout the Augusta, ME area to troubleshoot, repair, and replace various IT equipment. Key Responsibilities: Break/fix repairs on laptops, desktops, POS equipment, and laser/commercial printers Troubleshoot and repair cables and other hardware Perform smart-hands support on network equipment Travel to various customer locations based on service tickets Meet required response times based on ticket severity Provide excellent, professional customer service at each site Use basic tools, including a hand drill, and climb ladders when needed Top Skills: Excellent customer service and communication skills Previous IT Field Technician/break-fix experience Laptop, desktop, and POS repair experience Laser printer repair experience is highly preferred Basic networking knowledge is a plus Additional Requirements: Drug and Background screening Reliable transportation is required Must be comfortable driving up to 100+ miles per day, depending on ticket volume Candidates should ideally be centrally located near Augusta, ME, as most customer sites are within approximately a 100-mile radius Must be available for overtime, after-hours work, and on-call coverage Certifications: CompTIA A+, Printer+, and Network+ are preferred but not required Benefits (employee contribution): Health insurance Health savings account Vision insurance Flexible spending accounts Life insurance All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr