Parking Field & Office Associate

Parking Field & Office Associate Yonkers, NY, US Salary Range: $20.00 To $20.00 Annually Basic Function: Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies. Responsibilities Provide customer service by answering questions regarding directions, events, building locations and parking policies; instruct on how to make a parking fee payment using the onsite Pay‑stations, TEXT2PARK, and QR Code platforms; learn all onsite tenant validation programs. Issue citations and warnings for non‑compliance with a computerized handheld computer or manual tickets; impound, boot, or relocate vehicles as directed. Assist customers at every exit lane and properly manage egress. Replace parking equipment’s arm gates when needed. Work alone while exercising proper judgment, tact, and diplomacy in dealing with people. Assist maintenance staff with duties related to parking program and facility upkeep and maintenance, including inspecting and assessing lots for maintenance issues; painting, cleaning, and repairing parking meters and pay‑and‑display machines; installing signs, signposts, and meter posts. Assist in the collection and security of all monies received through parking citation, multi‑parking space, TEZ technology and other means of collecting parking revenues and fees. Assist event staff with activities related to parking for events, including setting up for events, traffic control, receipt of payment for parking, and lot usage control. Assist office staff with activities related to permit sales during peak seasons, such as data entry, collating mailings, and providing frontline customer service. Other related duties as assigned. Prepare and input daily field‑reported financial data and key‑punch all data into daily revenue reports files and system. Maintain individual client parking accounts; add, delete, and account changes. Enter and post monthly receivable payments. Coordinate, monitor, review and collect overdue/outstanding accounts. Create daily parking revenue report from TEZ, Flow Bird, Verge, Park‑Link, SMS, and T2P platforms. Basic bookkeeping or accounting principles knowledge. Excellent organizational, time‑management, and problem‑solving abilities. Strong knowledge of Microsoft Office suite, including Outlook, Word, and Excel. Daily paperwork revenue reconciliation; pull reports from different revenue stream platforms. Create a daily DCR and update all daily reports. Update the daily traffic counts report. Update parking enforcement revenue report. Other responsibilities assigned by management. Candidate should be able to multi‑task in an office setting while performing accounts payable bank reconciliations, detailed record keeping, answering phones, filing and client communication, and interact with Operations Manager. Schedule Sunday and Monday Off Tuesday, Wednesday 8:30 am‑5:00 pm; Thursday, Friday and Sunday 12:00 pm‑8:30 pm Full Time at $20.00 hourly rate Qualification Requirements Knowledge of the geography of the area they are enforcing Knowledge of hazards and safety precautions Ability to use a handheld computer Ability to operate a motorized vehicle Ability to understand and apply parking regulations Ability to interact with others in a courteous and tactful manner Ability to walk for extended periods of time Ability to work in all weather conditions Must be 18 years of age or older at time of hire Language skills: Ability to read, write and interpret the English language Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors, and other employees of the organization Reasoning ability: Application of common sense understanding to carry out detailed but standard written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Adaptability: ability to adapt to changes in the work environment; deal with change, delays, or unexpected events Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public Ability to effectively respond to customer problems or complaints Initiative‑taking with strong personal drive and proven customer service skills; willing to lead by example; willing to work a flexible schedule License Requirement The individual will be required to have and maintain a valid state‑issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Availability to Work Special shift requirements, if any, will vary depending on the location’s hiring needs. If applicable, availability to work second shift, third shift and/or weekends may be required. Physical Demands and Work Outside Environment While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, talk and listen. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be always safety conscious. #J-18808-Ljbffr