Automotive Service Advisor

Automotive Service Advisor

L0400 Suburban Chrysler Dodge Jeep Ram of Ann Arbor

Hiring: Automotive Service Advisor

Pay: To be discussed during in-person interviews

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Reports to: Service Manager

Onsite in Ann Arbor, Michigan

Why Join Our Team?

• Join an established Ann Arbor dealership representing Chrysler, Dodge, Jeep, and Ram
• Work with a team known for knowledgeable, professional customer service
• Be part of a dealership recognized for a low-pressure customer experience
• Build your career in a full-service Sales, Service, Parts, and Finance environment
• Grow with the training, resources, and opportunities of Lithia & Driveway

What You'll Do

• Greet service customers and identify vehicle concerns
• Create accurate repair orders and service estimates
• Review maintenance needs, pricing, and repair timelines
• Obtain customer approval for recommended repairs
• Coordinate repair progress with Service Technicians
• Keep customers updated through vehicle delivery

What You'll Bring

• Automotive service or dealership experience
• 1+ years of experience creating repair orders and reviewing service estimates
• 1+ years of experience working with customers throughout the vehicle repair process
• Valid driver's license and acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.