Intake Specialist

Acacia Network Case Manager Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico. Position Overview Responsible for wide range of case management duties assisting applicants and referents to Greenhope's residential and outpatient services. Will admit new clients and assist medical staff as needed with admission documents. Key Essential Functions Primary liaison with internal and external referral sources for residential and outpatient services. Maintains a stream of referrals to ensure residential bed and outpatient slots are covered on a weekly basis. Complete preliminary telephone or face-to-face screening to determine eligibility for services as delineated by contractual requirements via electronic health record system. Conducts screening interview and complete LOCADTR, WNRA, and other assessment documents. Obtain detailed demographic information on client criminal, family, substance, mental health and other relevant data. Answers all inquiries from potential program clients, returning all calls within 24-48 hours. Maintain a calendar noting work schedule to be shared with managers, receptionist, outreach staff and program managers. Help to develop partnerships and linkages with all referral sources (hospitals, community agencies, crisis system, corrections, family, and other community partners) via phone and letters. Schedule recruitment activities for outreach staff. Input new and updated referral sources in AWARDS Electronic Health Record system. Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered. Coordinate with the Benefits department to ensure client financial status via Medicaid and other managed care funding source. May need to review financial information as needed to determine ability to pay for services. Meet with residential clients within discharge phase to refer to Outpatient aftercare services Along with department manager, maintains all program waiting lists, admissions, discharges and updates all lists on an on-going basis. Maintains weekly/monthly contact with referring case managers and other providers. Conduct induction process with residential clients and deliver to primary counselor. Coordinate with department manager to have active list of primary counselor assignments. Distribute email notification of pending admission and actual admission report in a timely manner to include chart number, name, children and any other pertinent documents. As needed, participate in clinical staff meetings and case conferences as necessary to ensure good coordination and continuity of care. Receive regular weekly supervision from Department Manager. Other duties as provided by supervisor Requirements The competitive candidate will have a High School Diploma or GED with a minimum of five (5) years' experience in the health and social service field. Must have a CASAC-T or be a qualified health professional. Knowledge of DSM-IV diagnoses, substance abuse, and recovery Knowledge of state and local behavioral health and related services Ability to communicate effectively, both orally and in writing Ability to work independently and with others and on a team Ability to maintain confidentiality of information Ability to work under pressure and handle issues which develop unexpectedly Pass criminal and child abuse background check Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.