Senior Research Consultant

Location: USA - Chicago | Employment Type: Full-time | Reports to: Director

Reporting to Director, we’re looking for a client focused and passionate Senior Research Consultant to join Reach3 Insights. In this role, you’ll help drive business success across a variety of industries and global brands, working with smart, kind people who love turning human insights into clear stories, stronger decisions, and better customer experiences.

This role is open to candidates based in the US region only, with a hybrid working model designed to support connection, focused work, and real life outside of work.

About Reach3 Insights

Reach3 Insights is a full-service research consultancy that helps modern brands move faster and get closer to their customers through mobile-first, conversational research. We design immersive, in-the-moment research programs, pair them with smart data science and dynamic storytelling, and turn insight into action.

As part of Rival Group — alongside Rival Technologies and Angus Reid — we're helping transform the insights industry through AI-accelerated, messaging-based conversational insights. Our work reaches consumers and business audiences in ways that feel fresh, human, and genuinely useful.

We work with ambitious teams and global brands, and we take the work seriously without taking ourselves too seriously. You'll find a team that values trust, curiosity, ownership, creativity, and having a good time while doing meaningful work.

What you’ll own

• Manages all stages of the market research project cycle including:
• Designing and developing questionnaires and discussion guides,
• Overseeing data collection & ensuring strict quality control,
• Identifying and writing up analytical findings,
• Visualizing and reporting quantitative and qualitative findings,
• Report writing and taking deliverables to the next level,
• Working with marketing research software packages.
• Help to proactively nurture and develop strategic client relationships
• Mentor & manage junior researchers on the project execution & client management process.
• Bring an exceptional drive and entrepreneurial mindset, while also being highly organized related to planning and implementing both strategic and tactical project timelines.
• Be an enduring, positive and collaborative member of the team who genuinely cares about all facets of the company, our strategy and reputation in the market.

What you bring

• University or College degree in a relevant discipline.
• 5+ years of relevant hands-on work experience, preferably with a supplier side organization
• Hands-on research exposure, including questionnaire design, sample frame development, field management, analysis planning, data visualization and creative report writing.
• Incredible attention to detail and be highly organized, with an ability to manage multiple projects at once and consistently shifting priorities and timelines.
• Strong written and verbal communication skills – someone who is unafraid of asking questions or for help when they face roadblocks.
• Enthusiasm for coaching & training junior researchers, as well as be mentored by your senior colleagues.
• An innate ability to find the story in the numbers, and to sift through qualitative & qualitative data to extract meaningful nuggets and insights.
• Creative data visualization and reporting skills – someone who develops reports that always impress colleagues and clients.

Nice to have

• Experience in qualitative and direct moderation practices such as interviews, focus groups and/or bulletin boards, etc.
• Experience working in media and entertainment industry is a plus.

Why Reach3 for your next career adventure?

At Reach3, how we work matters just as much as what we deliver. We’re building a place where people can do meaningful work, grow their careers, partner with great clients, and enjoy the humans they work with along the way.

Fair compensation: We’re committed to pay equity and fair pay practices. The salary range for this role is USD $85,000 to $110,000, with final compensation based on skills, experience, and internal equity.

• Home office, internet, and cellphone stipends
• Retirement savings with employer matching
• Parental leave top-up

Flexibility and time off: Flexible ways of working, home office support, and comprehensive paid time off so you can recharge and do your best work.

• Hybrid or remote working model, depending on role and location
• Comprehensive paid time off
• Volunteer and professional development days

Health and wellness: Benefits that support the whole human, not just the employee.

• Competitive health, vision, and dental benefits
• Health spending account
• Generous sick, personal, and mental health days
• Additional health benefits with Canada Life

Our values

Our values guide how we work together, make decisions, and show up for customers and each other:

• Courage
• Results
• Energy
• Kinship

The not-so-fine print

You must be eligible to work in the United States to be considered for this role. At Reach3, we value the unique qualities and experiences each candidate brings. We personally review every application and do not use AI or automated systems to screen or filter resumes.

If you don’t see yourself fully reflected in every requirement above, we still encourage you to apply. Research shows that people from underrepresented groups often apply only when they feel 100% qualified. We’re proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and belonging.

Reach3 provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

We’re also committed to an accessible work environment and inclusive employment practices. If you require accommodation at any point in the selection process, please email the people team at Rival Group.

Please note that, given our security and compliance certifications, final applicants may be required to undergo a background check. No recruiters and no phone calls, please.