Network Operations Lead

CWS seeks a Network Operations Lead to lead the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract operational teams. The Network Operations Lead leads the NOC operational teams responsible for maintaining continuous network availability, performance, and reliability across the CBP enterprise, which includes services provided across geographically dispersed sites.

Duties & Responsibilities

• Oversee day-to-day NOC operations, ensuring 24x7x365 coverage.
• Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure.
• Supervise NOC technicians and ensure SOP compliance.
• Coordinate scheduled maintenance, patching, and system upgrades.
• Interface with CBP government leads for operational updates and escalations.

Required Qualifications

• Bachelor's in technical or engineering field.
• 10+ years in enterprise network administration.
• Proven experience with routers, switches, firewalls, and load balancers.
• Expertise with network monitoring and ticketing systems.

Preferred Qualifications

• CCNP/CCIE or ITIL v3 certification.
• DHS or Federal NOC experience.

Place of Performance

• Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

Clearance

• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.