Permit Technician Aide- Engineering (OCE-IDS)

Permit Tech

Accepting applications from: All persons interested Service Line/Section: Houston Water / Infrastructure and Development Services (IDS) Reporting location: 1002 Washington Avenue, 3rd Floor* Workdays & hours: Monday – Friday, 8:00 am – 5:00 pm* Subject to change Description of duties/essential functions The Permit Tech will be responsible for learning the general functionality of the Houston Permitting Center and direct customers to the correct departments. The Permit Tech position will require a positive and energetic individual with excellent customer service skills, allowing them to assist internal and external customers in a professional and informative manner that addresses all customers' needs. Duties include researching, analyzing, and resolving customer inquiries and complaints to provide quality customer assistance. The employee will be responsible for all communication pertaining to internal and external customer inquiries via phone, email, live chats and in person in a timely manner. The employee will monitor Q-Flow, a next-in-line software application to queue customers to the 1st floor workstation. The employee will assist customers with completing applications for Infrastructure and Development Services. The Permit Tech aide will be responsible for data entry, processing meter applications, processing validation forms, generating sales orders, closing out projects, scanning and email monitoring. Working conditions The position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds. This is a Department of Houston Public Works Emergency Management Position at the Tier III Level.

Minimum Requirements

Educational requirements Requires a high school diploma or a GED. Experience requirements Six months of customer service or general clerical/administrative experience are required. License requirements None

Preferences

Preferences shall be given to applicants with experience in customer service, the use of ILMS, Q-Flow, Microsoft Word, Excel, and Outlook. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**

General Information

Selection/skills tests required: None However, the department may administer a skills assessment evaluation. Safety impact position: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Salary information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay grade 13 Application procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io. If you need special services or accommodations, call View phone number on click.appcast.io. (TTY 7-1-1) If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.