SFDC Process and Capability Lead for AI

Job Title SFDC Process and Capability Lead for AI (Hybrid – 2 days per week from an HPE office) Responsibilities Partner with Global Process Owners, Experience Leads, and stakeholders to translate business needs into defined requirements to deliver AI‑enabled capabilities. Drive requirements gathering, solution design, testing, and delivery. Define the AI capability roadmap for the SFDC platform aligned with business priorities (Sales, Partner Experience, Sales Support). Identify opportunity areas where AI can drive measurable improvements in productivity and experience. Provide centralized governance and engagement; lead proof of concepts to validate value and usability. Establish governance for AI tool evaluation, pilots, and implementation; support objective vendor/tool assessments (TCO, security/compliance, integration feasibility, scalability, reliability, data lineage, latency, and interoperability with existing SFDC apps). Collaborate with Enterprise Architecture, Data & Analytics, Security, and Salesforce engineering teams to design scalable AI‑enabled solutions within SFDC. Ensure seamless integration with core SFDC objects, AppExchange apps, and external systems while maintaining data quality and governance. Partner with IT, security, privacy, and legal teams to ensure compliant, scalable deployments. Communicate progress and results throughout the release cycle. Establish and participate in a cross‑functional AI governance body for SFDC to ensure alignment across impacted capabilities and processes. Qualifications Bachelor’s or Master’s degree in Business Management or equivalent. 6–10 years of experience in IT, CRM, Business & Strategy or related discipline. Experience designing and implementing overall process and tools management and improvement frameworks to provide SFDC capability experiences and features designed to the HPE sales process. Thorough understanding and experience in applying business and sales operations practices and process design. Thorough understanding of the Software Development Life Cycle. Mastery in English and local language. Ability to effectively communicate business processes and how sales tools and capabilities align to those processes. Strong stakeholder engagement; capable of interfacing at all levels of the organization including Directors / VP level. Benefits Comprehensive health, wellbeing, and financial benefits. Personal and professional development programs. Inclusive workplace culture that celebrates individual uniqueness. Equal Employment Opportunity HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. In accordance with applicable Mexican laws and our commitment to non‑discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion. Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert: We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat‑based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately. HPE is an Independent 50‑Plus Veteran‑Owned, Diverse, and Inclusive Employer (VEDI). HPE is also an E‑Verify employer. Equal Opportunity Employer (EEO): Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: Know Your Rights. #J-18808-Ljbffr Hewlett Packard Enterprise Development LP