Fulfillment Specialist & Asset Recovery

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: Fulfillment Specialist & Asset Recovery

Location: El Paso United States of America

RESPONSIBILITIES

• Asset Data Collection
  • Contact employees through phone, Microsoft Teams, BHIVE, and email.
  • Verify employee-assigned IT assets, including computers and monitors.
  • Collect and document asset serial numbers and ownership information.
  • Follow up with employees who do not initially respond.
  • Track outreach activities and employee responses.
• Asset Validation and Reconciliation
  • Compare employee-provided information against existing inventory records.
  • Validate asset ownership and assignment accuracy.
  • Identify discrepancies between reported assets and inventory databases.
  • Investigate missing, duplicate, or incorrectly assigned assets.
  • Ensure employee data is properly associated with assigned hardware.
• Data Quality and Remediation
  • Correct formatting errors and inconsistent data entries.
  • Resolve data entry inaccuracies and incomplete records.
  • Update inventory repositories with validated information.
  • Maintain accurate documentation of changes and corrections.
  • Support the preparation of a final reconciled inventory dataset.
• Reporting and Documentation
  • Maintain detailed records of collection and validation activities.
  • Escalate unresolved discrepancies to the Project Lead.
  • Participate in quality review sessions.
  • Provide status updates and progress reports as requested.
  • Assist with project closeout documentation.

QUALIFICATIONS

• High school diploma or equivalent required.
• Associate degree in Information Technology, Business Administration, Data Management, or related field preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality of employee and asset information.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision
• Can do attitude working with Stakeholders to overcome obstacles and respond to inquiries.
• Upbeat, friendly personality, and professional phone etiquette
• Professional demeanor, dependable, punctual, and consistent
• Proven success effectively interacting with all levels of an organization.
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality.
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.