Assistant Operating Director

ASSISTANT OPERATING DIRECTOR CORNERSTONE CAREGIVING

Grand Rapids MI Full-Time Leadership Role $52500 Benefits & Bonus Opportunities

At Cornerstone Caregiving we arededicated to helping older adults age in place with dignity compassion and exceptional support. As we continue rapid nationwide growth across more than 450 offices we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking an Assistant Operating Director (AOD) a key leadership role and the Operating Directors second-in-command . This position leads in-office operations scheduling oversight staff support and development client care quality and communication with Home Base. If you thrive in a fast-paced environment love developing people and bring strong organizational and operational excellence to your work this role is for you.

Office Leadership & Operations

• Serve asthe ODs primary in-office partner helping drive daily operations and maintain a strong cohesive work environment.
• Lead coach and support in-office staff; reinforce Cornerstones standards values and culture.
• Onboard and train new office managers ensuring clarity confidence and consistent performance.
• Conduct weekly 1:1 check-ins performance reviews coaching and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through including payroll notes shift verification and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency professionalism and empathy.
• Conduct check-up calls quality visits and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelors Degree preferred but not required high school diploma or equivalent required.
• 2 years of experience in management leadership operations or human resources.
• Experience hiring recruiting training scheduling and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid drivers license and auto insurance.
• High proficiency with technology especially Google Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.

Compensation & Benefits

• Growth bonus
• Medical Dental Vision benefits package
• 12 days of PTO annually.
• Phone stipend.
• Leadership development mentorship and opportunities for career growth as Cornerstone expands nationwide.

Why Youll Love This Role

• You are the central in-office leader ensuring clarity rhythm and daily operational success.
• You will directly shape staff performance team culture and client experience.
• Youll grow in leadership through hands-on coaching development and operational oversight.
• Your work makes a direct impact on seniors caregivers and families in your community.

Join a mission that matters.

If youre an energetic people-first leader who thrives on organization communication and problem-solving wed love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.**

This job description is not intended to be an exhaustive list of all responsibilities duties and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge skills and ability necessary to perform the job. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Companys assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an at-will basis.

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