Premium Services Manager

Premium Services Manager – Colonial Life Arena Job Summary Position ensures overall satisfaction of suite holders as well as actively selling group tickets for all family shows and events. Works to promote the use of executive and entertainment suites in the arena, maintain customer accounts, and manage sales efforts to increase arena revenue in the areas of group and premium sales. Responsibilities Process all group and premium ticket orders via the ticketing system; complete administrative tasks and assure that reports are timely and accurate. Assist in management and supervision of intern training program to improve overall experience of interns at CLA. Maximize premium revenue for each event via dynamic pricing, packaging, incentives, and other new creative processes; prospect manage and maintain group and premium sales accounts for premium events. Serve as the main contact for suite holders and group leaders during events; communicate event details to suite holders; coordinate suite rentals/grids and provide to key internal contacts; monitor executive and entertainment suite appearance and upkeep. Manage all group sales efforts for each arena event. Coordinate with the marketing department to maximize reach to local groups, within the email database and externally. Work with community partners, especially those partnered with the Athletic department, to increase super group sales. Qualifications Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Proficiency with MS Office applications and word processing, spreadsheets, database, presentation, graphic design and Powerpoint. Excellent verbal and written communication skills, organization and negotiation skills. Ability to multi-task under time limits. Attention to precise details and accuracy of specified standards. Ability to handle a high volume of contracts, work nights, weekends and holidays as required. Benefits Health and Life Insurance Retirement Programs Paid Tuition 13 Paid Holidays (including an extended December holiday) Professional Development Opportunities Location & Schedule Location: [Insert location] (part/full time). Hours per Week: 37.5. Work Schedule: Generally Monday-Friday 8:30am – 5:00pm; willing to work a flexible schedule to include evenings and weekends to meet the needs of the department. Veterans Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. #J-18808-Ljbffr