Financial Counseling Supervisor

Responsibilities Lead a team responsible for the full financial-counseling lifecycle of residents. Coach staff into expanded specialist roles. Build a shared work queue and daily target board. Own the team's KPIs and weekly report to the VP. Ensure all admissions agreements and powers of attorney are executed at admission. Own the ParentCare relationship and manage facility-paid ParentCare investments. Build and maintain a team performance dashboard and identify trends in AR aging. Requirements Minimum five years of experience in healthcare, with at least three years in a supervisory or lead role. Demonstrated track record running a healthcare collections function. Direct hands‑on experience helping residents, families, and guarantors complete Medicare and MassHealth applications and renewals. Demonstrated experience writing policies and procedures from scratch (written workflows, audit-ready SOPs, training materials). Experience managing external vendors (Medicaid filing agencies, lockbox vendors, claims-management vendors), including SLA negotiation and performance management. #J-18808-Ljbffr Jobtailor