Help Desk Representative

Help Desk Representative | Permanent | No Sponsorship AvailableWe are supporting a great client as they look to add a new Help Desk team member to their growing team.Benefits and CompensationCompensation: $50,000-$75,000 per yearPTO: 3+ weeks – year 1Retirement: 401(k) w/ a match – 100% vested immediately.Medical: Several plans available – eligible to enter plan on the first of the month after 30 days.Responsibilities for the Help Desk RepresentativeServe as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sitesOwn new hire and termination provisioning, including Microsoft 365 account setup and file server accessOrder, configure, and deploy workstations and peripherals for corporate and remote-site staffManage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated supportAdminister Microsoft 365 licensing, identity, and end-user account managementProvide input on security posture, cyber insurance compliance, and opportunities to optimize technology spendEvaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce costPreferred Experience for the Help Desk RepresentativeSupport the organization by responding to level 1 and level 2 tasksProvision devices, decommission hardware, deploy machines, maintain devices and keep them currentFoundational understanding of servers, VOIP services, security, networking, etc.Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities. Creative Financial Staffing