Service Advisor

Job Summary The Service Advisor is expected to be a liaison between the Service Department and customers. The Service Advisor will take ownership of all repair orders (customers) they open and support all other repair orders as needed until completion and closure. Responsibilities Greet customers, establish rapport, and gather repair issue information. Communicate intake of repair orders to the foreman. Create and present customers with estimates and/or repair plans. Maintain communication with technician, foreman, and customer to ensure timely repair completion and customer satisfaction. Collaborate with the parts department to ensure timely ordering and prevent delays. Identify, manage, and process warranty repairs, working with the warranty team for compliant documentation. Update customers on status throughout the repair process. Meet or exceed service upselling goals. Handle customer pick‑up. Process customer invoicing and payments. Adhere to all safety policies and maintain a safe environment for customers and employees. Perform other duties as assigned. Benefits Competitive salary. Tool programs available for entry‑level technicians. Health benefits including medical, dental, vision, and life insurance. 401(k) with company match. Paid time off and 7 company paid holidays. Productive work environment with opportunity for internal growth. Qualifications High school diploma required; technical education in automotive, diesel, or related field is a plus. Experience in a shop environment; heavy‑duty diesel shop experience preferred. Excede software experience preferred. 2+ years sales experience, specifically upselling service. 3+ years experience and industry knowledge preferred. Strong written and verbal communication skills. Work Conditions This position regularly requires walking, standing, sitting, stooping, bending, kneeling, climbing stairs, pushing, pulling, twisting, and lifting 50+ lbs., and working in a variety of weather conditions and noise levels. Employees may be assigned other tasks as needed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Central Power Systems & Services