Director of Enterprise Service Desk & Digital Experience
State of Minnesota
State of Minnesota is seeking an experienced executive to lead the Enterprise Service Desk, shaping strategy and customer experience for a large, 24x7 operation. The Director will guide modernization efforts, including automation and AI-driven support, to deliver reliable services across Minnesota state government.
Join MNIT's Enterprise Services Delivery team, managing ~110 professionals in a hybrid work model and helping build the future of enterprise technology support for public services.
#J-18808-Ljbffr$75.6k
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$105k - $125k
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...Working Title: Enterprise Service Desk Director Job Class: MNIT Division Manager 1 Job ID : 95802... ...for shaping the strategy, customer experience, and continual evolution of an enterprise... ..., workforce development, and digital service delivery while partnering across...DigitalHourly payFull timeTemporary workPart timeLocal areaRemote workRelocationVisa sponsorshipWork visaMonday to FridayShift workDay shift$137.9k - $246.35k
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$144k - $241k
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$19.05 - $21.19 per hour
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$109.3k - $145.2k
...for sponsorship.3+ years of hands-on Salesforce administration experience in a production environment.Strong understanding of the... ...how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security...DigitalFull timeTemporary workLocal areaFlexible hours$250k - $290k
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