Associate Customer Service Representative

Associate Customer Service RepresentativeAs an Associate Customer Service Representative, you're the first voice customers hear when they need help. You'll resolve questions, troubleshoot issues, and guide people through their accounts with clarity and care. This role sits at the heart of the customer experience and is a strong foundation for a career in support.What You'll DoOwn customer interactions across phone, email, and chat from first contact to resolutionTroubleshoot technical issues and walk customers through solutions in a clear, step-by-step wayResolve issues in a single interaction whenever possible, escalating the right cases at the right timeDocument interactions and manage open cases accurately in our ticketing systemContribute to team performance across metrics like First Response Time, Resolution Rate, and Customer SatisfactionPartner with teammates to share knowledge and improve the support experience over timeWhat You'll BringClear, confident communication skills in both writing and conversationA problem-solving mindset and a genuine interest in helping othersComfort managing multiple priorities in a fast-moving environmentUp to two years of experience in a customer-facing roleProficiency in spoken and written EnglishNice To HaveOne or more years of customer or technical support experienceFamiliarity with support metrics and how they connect to team goalsExperience with platforms like Salesforce or PureCloudAdditional InformationDaxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: Flexible paid time off Affordable health, dental, and vision insurance options Monthly fitness reimbursement 401(k) matching New-Parent Paid Leave Casual work environments Remote work All your information will be kept confidential according to EEO guidelines.