Leasing Agent

Leasing Agent

As a leasing agent, you'll play a vital role in supporting day-to-day operations by helping fill vacancies, guiding prospective residents through the leasing process, and delivering exceptional customer service. This is a full-time non-exempt position, well-suited for someone who is tech-savvy, personable, and highly organized. No prior leasing experience is necessarywe provide full training to set you up for success. Previous experience in customer service is preferred, as it helps ensure a smooth and positive experience for prospective and current residents.

Key Responsibilities

Daily Operations

• Prepare units for showings and move-ins.
• Conduct property inspections to ensure cleanliness and readiness.
• Utilize digital platforms to manage scheduling, applications, and communications.

Customer Service

• Greet and assist prospective renters in a professional and friendly manner.
• Provide accurate information on availability, pricing, and leasing terms.
• Respond to phone, email, and online inquiries promptly and courteously.
• Deliver high-quality service throughout the pre-move-in process.

Leasing & Marketing

• Schedule and conduct in-person and virtual property tours.
• Showcase community features and apartment amenities during tours.
• Guide applicants through the rental application and leasing process.
• Prepare and explain lease agreements and documentation.
• Manage online listings and keep marketing materials up to date.
• Contribute to marketing efforts, including social media and community outreach.

Administrative Duties

• Collect and document application fees, deposits, and rent payments.
• Maintain accurate records of leads, applications, and lease agreements.
• Update leasing software and databases (Excel experience preferred; training provided).
• Support reporting activities, including daily, weekly, and monthly metrics.

Resident Relations & Communication

• Assist with lease renewals and move-in coordination.
• Ensure compliance with Fair Housing regulations (training provided).
• Communicate effectively with residents, colleagues, and supervisors.