Program Specialist I

Job Description:

JOB OVERVIEW

The Program Specialist I – Strategic Programs - is responsible for the analysis and timely management of Registrations for deployed and redeployed client-owned vehicles managed by Wheels. They will also provide expert level support to internal and external customers while maintaining integrity in a fast-paced, high-volume transaction environment.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Meets Client SLAs.
• Regularly communicates with clients, transport vendors, etc in a timely and professional manner.
• Maintains compliance requirements for the vehicles’ registrations, renewals, replacements, state changes, and temporary tags
• Works and resolves escalations. Researches and determines root cause of issues or failures and works to reduce exposure that could result in an operational loss.
• Works closely with the Deployment & Redeployment teams to ensure vehicles have valid registrations and are delivered to DSPs with appropriate/current plates/registrations.
• Ships all registrations and license plates to transport vendors and DSP’s after confirming vehicle location.
• Follows up with DSPs via email and phone to confirm receipt of plates and registrations.
• Maintaining smartsheets on plates/registrations/decals received and sent out.
• Requests replacement plates and registrations as needed.
• Attends Transport vendor meetings
• Other Duties
  • Assists with special requests, reports, calls and service cloud case inquiries concerning deployed and redeployed vehicles for our strategic clients.
  • Gains an understanding of the function and the role it plays in the business via trainings (online, classroom, etc.) and walk a mile with relating departments.
  • Assists others within the department during peak periods and to cover absences
  • Other duties and responsibilities as assigned.

LEADERSHIP RESPONSIBILITIES

• This position has no leadership responsibilities.

COMPETENCIES - SKILLS

• Relationship Building
• Communication – written and verbal
• Tech savvy **
• Time management**
• Adaptability
• Accountability
• Solution oriented

EDUCATION AND EXPERIENCE

• High School diploma required, but college degree preferred.
• 2-5 years’ office experience required, vehicle registration experience preferred.
• 2-4 years’ experience in client-facing role strongly preferred.
• Microsoft Office experience required – intermediate Excel skills required (Pivot tables & VLOOKUP).
• Good verbal and written communication skills, problem solving and organizational skills.
• Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
• Flexibility. Must be able to adapt to change in priorities at any moment to support client needs.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Alpharetta, GA and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No travel is expected for this position
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.