Information Technology Technician

1 day ago Be among the first 25 applicants Tech Dynamix is a fast-growing Managed Service Provider (MSP) based in Painesville, Ohio. We’re a team of passionate tech professionals who believe in delivering smart, reliable, and friendly IT solutions to businesses of all sizes. Our culture is built on collaboration, curiosity, and a healthy dose of humor. If you enjoy solving problems and making tech work for people—not the other way around—you’ll fit right in. What You’ll Do As a Tier 2 Technician, you’ll be the escalation point for our support team and a trusted resource for our clients. You’ll work on a variety of systems and technologies, with a strong focus on Microsoft 365, networking, cybersecurity, and project implementation. Responsibilities include: Handling escalated support tickets and resolving complex technical issues Managing and troubleshooting Microsoft 365 (Exchange Online, Teams, SharePoint, Intune) Supporting Windows servers, networking equipment, and cloud platforms Assisting with firewall configurations, VPN setups, and remote access tools Participating in cybersecurity monitoring, response, and best practices Leading or supporting IT projects such as migrations, deployments, and upgrades Collaborating with Tier 1 techs and mentoring junior staff Documenting solutions and contributing to internal knowledge base What We’re Looking For 3+ years of experience in a Tier 2 or similar IT support role (MSP experience preferred) Strong hands-on experience with Microsoft 365 administration and support Solid understanding of networking (switches, firewalls, VLANs, DNS, DHCP) Familiarity with cybersecurity tools, practices, and incident response Experience with project-based work such as system rollouts or cloud migrations Excellent troubleshooting and communication skills Relevant certifications (CompTIA, Microsoft, Cisco, or security-focused) are a plus What We Offer Direct Primary Care (DPC) healthcare coverage Paid time off and holidays Ongoing training and certification support A collaborative team environment with room to grow Casual dress code and a stocked break room How to Apply If you're ready to take your IT career to the next level and join a team that values your skills and personality, we’d love to hear from you. Apply today and let’s build something great together. Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year 401(k) 401(k) matching Paid time off Schedule: 8 hour shift Monday to Friday Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Tech Dynamix by 2x Get notified about new Information Technology Technician jobs in Painesville, OH . Lead, IT General Controls & Audit Support R&D Technology Technician- Surface Science - Mentor, OH Mentor, OH $54,825.00-$73,100.00 2 weeks ago Outpatient Pharmacy Technician - Non-Oncology Infusion We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Tech Dynamix