Customer Svc Representative- Full Time, Day Shift

Customer Svc Representative- Full Time, Day Shift

Responsible for providing organizational, patient support services for the Outpatient Surgery Center. Greets, assists, guides, patients, families and visitors. Registers, pre-registers, attains demographic and insurance information; and provide financial services for all patients.

Essential functions include using A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction, greeting patients with a smile, making eye contact, using the patient name in every conversation, answering phones in a pleasant, helpful manner, and thanking patients. Assists patients with pre-registration/registration, maintains an efficient patient flow through the check in process, collects co-pays, co-insurance, deductible, and payment on any outstanding balance for every patient, verifies patient information and updates as needed, explains processes such as registration and scheduling, introduces themselves and coworkers when appropriate, informs patient of delay in schedules and how long the wait will be, treats all patients and visitors with courtesy and respect, directs patients to appropriate department/area, keeps the check in area tidy and free from debris, explains and enrolls patients in the patient portal, ability to work under high pressure and volume, coordinates services with other departments, supports the physicians as necessary, meets CG-CAHPS performance goals, maintains HIPAA compliance in all circumstances, displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards, and promotes the Patient Safety Standards as a core value of the organization.

This position requires operational knowledge of all office equipment in the clinic, including: fax, printer, phone systems, computer, and commonly used hospital computer programs (including Hospital Information Systems, MS Office, e-mail, intranet, internet, etc.). Must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette. Must be able to read, write, speak, and understand English. Must be able to type 35+ wpm.

High school diploma or equivalent (required). Basic computer skills (required). Medical terminology (preferred). Knowledge of basic coding, i.e.: ICD-10-CM, CPT, (preferred).

Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree. The worker is exposed to extensive close work, extensive computer work, and encounters with upset/disturbed individuals. Physical motions include finger dexterity, standing, walking, stooping, talking, reaching, feeling, sitting, bending, kneeling, grasping, listening/hearing, handling, lifting up to 60 pounds, and repetitive motions of the hands, wrists, and feet. This is considered a safety sensitive position. Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissue.