Customer Success Manager
$70k - $90kFull-time
Pump.co
About the Role
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What You’ll Do
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Pump scale effectively by handling support requests over phone, email and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Pump Platform inside and out to maximize effectiveness with our customers
What You Need
- Ability to provide support to customers over email, slack, and in-app support channels
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice to Haves
- Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
Benefits (for U.S.-based full-time employees)
-
Comprehensive healthcare and dental coverage for you
-
401(k) plan
-
Generous PTO: 13 accrued days, plus company shutdown December 24—January 1st
-
Free lunch & dinner at the office
-
Annual company-paid retreats
-
Developmental bonuses: support for professional development opportunities tied to cloud and related fields
Compensation
$70,000—$90,000 USD
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in San Francisco, CA vacancy
$150.3k - $179.53k
...Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer... ...evolving AI-agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning... ...-facing customer success, account management or strategic consulting organization. SaaS...SuggestedFull timeWork experience placementWork at officeLocal areaWork from home3 days per week$100k - $130k
...the future of healthcare, we’d love to have you on our team! Why Join Us: We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly...SuggestedFull timeWork at officeRemote workFlexible hours$123.1k - $298.4k
...to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM... ...expertise, and tools to stay agile. As a Customer Success Manager, Senior Manager (CSM Senior Manager), you will serve as a...SuggestedFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per week$197k - $274k
...to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and... ...As a Director of Checkr’s Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr’s largest and most...SuggestedFull timeWork at officeLocal areaRemote workRelocationFlexible hours3 days per week$86.5k - $138.5k
...BOX) is the leader in Intelligent Content Management. Our platform enables organizations to... ...world of content management and empower our customers to completely transform workflows across... ...shift.WHY BOX NEEDS YOUOur Customer Success team powers long-term customer value and...SuggestedLive inWork at officeShift work3 days per week$120k - $150k
About AssembledGreat customer support requires human agents and AI in perfect balance, and... ...assistance, and AI-powered workforce management that optimizes both human and AI capacity... ...Brooks, Carta, and Notion.The Customer Success Manager is tasked with working with our...$110k - $168k
San FranciscoCustomer Success /Full-Time /On-siteAs a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business...Full time- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$155k - $175k
...want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high... ...Role:We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep...Full timeTemporary work- ...enterprise solution for frontline workforce management. Fountain’s automated, customizable... ...Fountaineers as we empower our hundreds of customers and millions of frontline workers around... ....About the jobFountain’s Customer Success teamAs an Enterprise Customer Success Manager...Remote workHome officeFlexible hours
$170k - $220k
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate...Local area- ...recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in... ...provide strategic guidance to customers.Successfully onboard and deploy new customers by... ....Identify, sell, upsell, enable, and manage opportunities with our customers.What...Full timeTemporary workRemote work
$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home$150k - $175k
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate...Work at officeLocal area$130k - $178k
...is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.About the role:The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Commercial Sector at Okta. You will...Local areaWorldwideFlexible hoursShift work$162k - $230k
...mission, the Sales team partners closely with customers to deeply understand their businesses... ...meaningful revenue growth and long-term success on the platform—while maintaining strong... ...the roleWe’re looking for an Account Manager to support advertisers in onboarding, launching...Work at officeLocal areaFlexible hours- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This...
- We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to...
- ...industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell,... ...better operations, across 13.9 million managed assets and 79.5 million completed work... ...your book.Design and execute scalable success motions — automated lifecycle campaigns,...Work at office
$35k - $40k
...technology corporations are taking their customers, bleeding their profits, and making it... ...hundreds. We’ve got top talent from the most successful companies in SMB software, including:... ...-driven Associate Customer Success Manager to join our team. In this role, you will...Work at officeLocal areaRemote workOwner.com
San Francisco, CA3 days ago- ...A technology startup is seeking a Customer Success Manager to be the first line of defense for customers, addressing queries and managing product requests. The ideal candidate will excel in communication and critical thinking, contributing to customer satisfaction and...
Pump
San Francisco, CA3 days ago $75k - $90k
...million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators... ...and efficient payments. Job Description As the Customer Success Manager at Change, your primary goal is to champion customer satisfaction...Work at officeChange.org
San Francisco, CA4 days ago- ...Juicebox is hiring its first Scaled Customer Success lead to own the customer journey, health scoring, lifecycle automation, and scalable... ...to drive adoption, retention and expansion across a growing managed base. You will design automations and workflows, unify signals...
Juicebox
San Francisco, CA3 days ago $125k - $215k
...Enterprise Customer Success Manager CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a...Coderabbit
San Francisco, CA3 days ago$100.1k
...Join to apply for the Customer Success Manager role at Vultron Continue with Google Continue with Google Join to apply for the Customer Success Manager role at Vultron About Vultron Vultron is bringing the power of modern artificial intelligence and large language models...Full timeFor contractorsWork at officeRemote workWorldwideFlexible hoursVultron Inc
San Francisco, CA2 days ago- ...Founding Customer Success ManagerWe're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective...Full timeH1bWork at officeVisa sponsorshipFlexible hours
Krea
San Francisco, CA1 day ago - ...Customer Success Manager We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and helping customers achieve their goals, let's talk. Background Listen...Summer workWork at officeFlexible hours
Listen Labs
San Francisco, CA4 days ago $180k - $200k
...Senior Customer Success Manager Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers...Local areaInscribe
San Francisco, CA9 hours ago- ...A leading technology firm is seeking a Customer Success Manager in San Francisco to act as a strategic advisor to customers. This role involves providing guidance on MongoDB best practices and optimizing customer technical environments. The ideal candidate will have over...
MongoDB
San Francisco, CA3 days ago $150k
...Customer Success Manager - West Coast US The Opportunity Brightflag brings a trailblazing product, which is truly differentiated, to a legal tech growing market. And we are continuing to invest heavily in product and customer success. This means that our customer...Work at officeRemote workWork from homeBrightflag
San Francisco, CA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer success executive San Francisco, CA
- technical customer success manager San Francisco, CA
- senior customer success manager San Francisco, CA
- success manager San Francisco, CA
- customer success manager remote San Francisco, CA
- customer success manager San Francisco, CA
- sr. customer success manager San Francisco, CA
- educational customer success manager San Francisco, CA
- partner success manager San Francisco, CA
- client success manager San Francisco, CA