Trainer

Location 198 E. 121st Street,New York, NY, 10035,United States Base Pay $85,000.00 - $105,000.00 / Year Employee Type Exempt Name James Holmes Email View email address on click.appcast.io The CUCS Institute develops and delivers workforce trainings and other professional development programming to strengthen the capacity of public and private sector organizations, businesses, and government agencies serving vulnerable populations. Position Summary : The Trainer delivers high-quality in-person and virtual evidence-based training and workforce development supports that enhance organizational effectiveness, professional competencies, and workforce resilience across target sectors. CUCS staff and external partners as part of a leading training provider serving professionals across the human service, behavioral health, judicial and private sectors, offering a broad spectrum of training nationwide. The Trainer ensures content and facilitation is engaging, relevant, and aligned with CUCS standards; collaborating in the research and development of curriculum and continuous improvement efforts. This role requires strong facilitation skills, subject matter expertise, and the ability to create an inclusive, learner-centered environment. Section 1: Essential duties and responsibilities, include but are not limited to: Training Delivery & Workforce Development Support Tailor training content to meet the needs of target audiences incorporating requirements outlined in contracts and funding agreements. Facilitate conversations on sensitive, challenging, or emotionally complex issues in a way that supports participant learning and engagement. Manage group dynamics effectively during training sessions, respond to participant questions, and address challenging behaviors or misconceptions in a professional, supportive manner. Lead coaching sessions for customers seeking supervisory and manager level support in new practice implementation and program performance improvement initiatives. Collaborate with planning and scheduling staff, and departmental leadership to coordinate scheduling, registration, participant communications, and post-training evaluation. Collaborate with departmental and agency leadership as assigned to implement a responsive internal training and workforce development program advancing agency mission and activities fostering service excellence. Curriculum Development, Quality Assurance, and Compliance Develop, revise, and maintain training materials including curricula, slide decks, facilitator guides, participant manuals, handouts, and job aids, ensuring alignment with best practices and industry standards. Assist departmental leadership to identify gaps in current training offerings and develop new programs to meet emerging needs Ensure materials are accessible, culturally responsive, and aligned with best practices Maintain quality standards across all training materials and delivery methods Incorporate participant feedback, evaluation data, and post-training assessments to strengthen future sessions and enhance training impact. Ensure training curricula adhere to customer requirements. This includes grant‑funded, contract‑based, or agency‑wide initiatives that require specialized or customized trainings. Collaborate with departmental leadership to monitor program performance metrics and implement continuous improvement strategies Participate in quality assurance activities across workforce development service deliverables and client engagements. Maintain required licensure necessary for department’s CE/CME accreditation and subject matter expertise by staying current on research, best practices, emerging models, and industry changes. Partnership & Stakeholder Relations Build and maintain relationships with training participants, organizational partners, and stakeholders Represent CUCS Institute at professional conferences and networking events Collaborate with departmental leadership to support internal integration of training with other services Work directly with on‑site stakeholders as required or assigned for program development and onsite needs? For NYPD Strategic Support, Marketing, and Program Development Assist the Department to identify new areas for training and support and new workforce markets or sectors aligned with agency mission; participate in development and delivery of trainings to new sectors. Participate in marketing and communications activities that support the growth and development of Institute services Represent CUCS Institute in a professional and knowledgeable manner when working with internal and external partners, funders, and stakeholders. Section 2: Expectations, include but are not limited to: Prepare for and actively participate in supervision by coming with updates, questions, and a clear agenda; incorporate feedback into facilitation style, content, and workflow. Model professionalism by maintaining respectful, collaborative relationships with colleagues, program partners, and training participants. Demonstrate sound judgment, reliability, and adherence to CUCS policies and ethical standards. Exhibit strong facilitation presence by managing group dynamics, responding thoughtfully to challenging questions, and maintaining a safe, inclusive, and learner‑centered environment. Demonstrate flexibility and adaptability when responding to evolving training needs, last‑minute changes, and diverse learner profiles. Manage time effectively by arriving prepared and punctual for all trainings, meetings, and supervision sessions; adhere to agency time and attendance policies. Exercise proactive communication with the Director of Training and Training Operations team regarding scheduling, materials, emerging issues, and training feedback. Maintain confidentiality of participant information, training content, internal documents, and sensitive case examples used in teaching. Engage in continuous professional development to strengthen subject matter expertise and facilitation skills Education and Experience Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, or other vulnerable populations required. Certifications LMSW, LCSW, LMHC or other relevant licensure required Candidates may be required to obtain additional certifications aligned with CUCS Institute curricula. Skills and Abilities Strong facilitation and public speaking skills with the ability to engage diverse learners effectively. Ability to translate complex clinical or operational concepts into accessible, practical training content. Excellent communication, interpersonal, and problem‑solving skills. Ability to manage group dynamics, navigate challenging conversations, and create an inclusive learning space. Strong organizational skills with the ability to manage multiple projects and deadlines. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, and other virtual learning platforms. Commitment to principles of equity, inclusion, trauma‑informed practice, and cultural humility. Physical Demands Sit and stand for extended periods of time Walk, bend over, reach overhead, grasp, push, pull, and move Lift and move items or equipment weighing up to 10 pounds Walk up/down stairs (note, most agency sites have elevators) Work primarily indoors in a standard, open space office environment and operate standard office equipment. Note that some community‑based programs require working outdoors. View and read computer screens and written documents, and enter data into computer. Ability to travel to various locations as required by training contracts Benefits We Offer Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 10 Sick days, 3 personal days, 12 paid holidays Comprehensive medical, vision, and dental plans Employee Assistance Program (EAP) 403(b) Retirement Plan Pre‑tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan) Transit Subsidy Paid Family Leave; Short‑Term Disability insurance Health Savings account Life insurance Additional Information EEO CUCS is an EEO Employer and Prohibits Discrimination/Harassment of Any Kind. #J-18808-Ljbffr