Program Coordinator

Program Coordinator

Work Arrangement: Hybrid (On-Site and Remote mix) Location: Durham, NC, US, 27710 Personnel Area: UNIVERSITY

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. At Duke, we celebrate individuality and the unique perspectives each member of our community brings. As the Program Coordinator for the Writing and Communication Center (WCC), you will play a vital role in supporting students, faculty, and academic programs across campus. In this highly collaborative and student-centered environment, you'll help create meaningful academic experiences, empower peer educators, and contribute to a culture of excellence in writing and communication. If you are detail-oriented, proactive, and passionate about supporting student success, this is your opportunity to make a lasting impact.

Be Bold. As a key member of the Writing and Rhetoric Program team, you will lead and coordinate a wide range of operational, programmatic, and engagement efforts that drive the success of the Writing and Communication Center.

What You'll Do:

The Writing and Communication Center: 65%

• Match students with suitable tutors to meet their specific needs and demands more effectively.
• Collaborate with the director to ensure students achieve academic success across multiple campus locations.
• Responsible for scheduling, and logistical support for all Writing and Communication Center initiatives, and work with the Writing and Rhetoric Program Coordinator to provide marketing for WCC initiatives.
• Monitor and evaluate program effectiveness using qualitative and quantitative research techniques; investigate trends, recommend and implement modifications to improve program effectiveness; Maintain liaison with other Duke offices and departments to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized; Serve as liaison /primary point-of-contact with campus partners regarding student hires or terminations and other administrative matters related to the Writing and Communication Center
• Plan coordinate and administer activities of assigned Writing and Communication Center Consultants/Tutors/programs to include developing and implementing procedures, processes, services and systems; train WCC employees/tutors in proper methods and procedures and ensure adherence to established protocols; Plan, create and manage Writing and Communication Center Consultant/Tutor appointment calendar; training WCC Consultants and Embedded WCC Consultants on Writing and Communication Center software (WC Online); Supervise undergraduate writing consultants/tutors regarding work schedule; responsible for undergraduate student time report submissions; verify, approve/reject undergraduate student time reports; approve and manage undergraduate and graduate student absences; assist graduate and undergraduate tutors resolve scheduling issues; generate, implement and manage plan for tutor replacement appointments based on existing protocols; Recommend various personnel actions pertaining to Writing and Communication Center Consultants/Tutors including, but not limited to hiring/terminations, transfers and scheduling
• Manage, approve/reject graduate and undergraduate student assignment schedules; Responsible for providing consultant/tutor roster to Writing and Rhetoric Program Payroll Clerk and Business Manager regarding consultant/tutor hires or terminations; ensure information is up-to-date; Budget for, and coordinate events and other outreach-related initiatives; develop and coordinate new ideas and concepts for program themes, create materials and resources to supplement, expand or replace existing WCC outreach programs; In collaboration with the Writing and Communication Center Director, identify, develop and coordinate ideas pertaining to student outreach/employment opportunities for the WCC; Serve as point person for communication(s) regarding Writing and Communication Center, this includes but is not limited to the WCC website and email box; Manage, monitor, and respond to Writing and Communication Center questions, concerns, and comments from faculty, tutors, students, and staff; Update, maintain, and revise Writing and Rhetoric Program website content as it relates to the Writing and Communication Center Collaborate with Writing and Rhetoric Program staff regarding public relations activities to include conceptualizing and creation of newsletters and other promotional materials; Identify available campus-wide resources to supplement, expand or replace existing WCC outreach components; Lead on-going publicity and outreach campaigns and branding for the WCC; Supervise and train all WCC consultants/tutors pertaining to implementation of WCC publicity and outreach activities; In consultation with the Writing and Rhetoric Program Director, Director of the Writing and Communication Center, and Departmental Business Manager creatively and effectively manage the use of social media communications for the Writing and Communication Center's's online presence to promote WCC events and initiatives in support of the Center's mission and goals; In collaboration with the Writing and Rhetoric Program Coordinator, manage and assist with promotion of the Writing and Communication Center via social media; online presence, website activity, blogs, twitter, etc.; Supervise and train student employees on social media best practices; monitor Writing and Communication Center social media posts; Organize consultant/tutor workshops; and other Writing and Communication Center workshops as needed; Coordinate with the Writing and Communication Center Director to plan and implement WCC employee orientation(s) events and other outreach related initiatives; develop and coordinate new ideas and concepts for program themes, create materials and resources to supplement, expand or replace existing Writing Studio programmatic activities; Advise and assist the Writing and Communication Center Director regarding ongoing consultant/tutor schedules; Pair Embedded Consultants/Tutors with writing-intensive classes; Collect schedule requests from WCC Consultants/Tutors and course pairing requests from faculty to accomplish such pairings; analyze schedule requests to create semester WCC schedules/appointments Research, Analyze, and create status reports pertaining to the WCC usage across Trinity College Arts & Sciences, the Pratt School, the Graduate School and other on-campuspartners; report findings and issue recommendations; Support activities for research projects within the Writing and Communication Center including, but not limited to, data collection, anonymizing data for analysis by faculty or student researchers, and distributing research materials to research subjects; maintain current IRB certification necessary for such activities Identify, create and manage online materials for WCC Consultants/Tutors and the Writing and Communication Center Direct WCC Consultant/Tutors to ensure Writing and Communication Center appointment locations maintain appropriate equipment, resources and/or supplies; Make budget recommendations regarding equipment ensuring existing resources are enhanced and available resources are utilized; Trouble-shoot and assist students and faculty with minor IT support/referrals; On an ongoing basis, compile event data, monitor and evaluate the effectiveness of Studio outreach initiatives; summarize findings; communicate results; identify strengths, weaknesses, and modifications to improve program effectiveness and meet program goals; creating and implementing effective changes Responsible for data collection and record retention; assist in implementing, managing and maintaining documentation regarding assessment of the Studio; Schedule regular and periodic meetings for the Writing and Communication Center

Financial and Administrative Responsibilities: 20%

• Serve as initiator for Procurement Card purchases; Process reimbursements, Bursar Deposits. Assist Business Manager with financial reports, statements, and reconciliations related to the WCC; Provide financial status reports to Director, Program Directors, and Business Manager; Prepare documents, reports, and presentations as requested by Program Directors and Business Manager; Provide general office support for the Writing and Rhetoric Program faculty and staff; Secure purchases for the Program using View email address on click.appcast.io; ensure supplies are available for faculty and staff; Responsible for department room reservations; Place facilities work orders for building maintenance, signs, etc.; Maintain professional appearance and order of all public areas

Assessment: 10%

• Provide logistical and administrative support for programmatic assessment efforts; Schedule meetings, obtain and compile assessment data; implement, manage and maintain surveys and/or databases(s) necessary for assessment and recordkeeping

What You Bring Required Qualifications Work requires analytical, communication, and organizational skills generally acquired through completion of a Bachelor's degree; Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Preferred Skills Master's Degree Excellent interpersonal and written communication skills and the ability to prioritize activities are a must. Demonstrated ability to work proactively and effectively under pressure; prioritize and meet deadlines; exercise sound judgment and discretion; ability to provide guidance and direction to students; including setting standards; Must be able to work independently and as a member of a team. Must be able to present oneself in a mature, confident and efficient manner. Knowledge of View email address on click.appcast.io and Duke University administrative procedures, policies, and General Accounting Principles (GAPS) preferred. The position does not require supervisory or management responsibilities.

Choose Duke. At Duke University, you'll join a community committed to collaboration, innovation, and impact. You'll have the opportunity to support student success, contribute to meaningful academic programs, and grow professionally in a dynamic and inclusive environment. We offer: A collaborative, mission-driven workplace Opportunities for professional development and growth A culture that values diversity, equity, and inclusion The chance to make a tangible