Call Center Agent

Call Center AgentAt Horizon Point, we don't just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.Overview:We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.Key Responsibilities:Answer inbound calls and respond to customer inquiriesMake outbound follow-up calls regarding accounts or servicesProvide accurate product and service informationResolve customer concerns and escalate issues when necessaryMaintain records of customer interactions and call activityQualifications:Strong verbal communication and active listening skillsProfessional and customer-focused demeanorBasic computer and data entry skillsAbility to multitask in a fast-paced environmentPrevious call center experience is a plus but not requiredAdditional Information:Competitive salaryGrowth opportunities within the companySupportive and collaborative team environmentProfessional development and skill-building opportunitiesStable full-time positionModern and dynamic workplace culture