Helpdesk Technician

Deskside Services Technician- 95k On- site NYC The ideal candidate will be instrumental in setting up and repairing technology within the firm, with a focus on troubleshooting laptops, printers, scanners, phones, and related hardware. Additionally, this role will provide support for conferences, events, and meetings, utilizing Zoom Rooms, Zoom Phone, and advanced AV technology. Essential Job Requirements Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops. Deploy and set up IT equipment such as PCs, printers, and telephones. Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting. Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms. Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions. Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues. Track the status of issues and repairs, maintaining clear communication with users. Offer training and assistance to staff on audio/video technology and usage. Skills, Knowledge, and Abilities Two-year degree from a college or technical school or equivalent job-related experience preferred. Proficient understanding of audio/video conferencing technologies. Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules. Strong understanding of Windows 10/11 and Microsoft 365 environments. Professional representation of the firm in various situations, interacting effectively with staff and external resources. Office Location New York, NY Schedule: Full-time, Monday – Friday in-office presence, 9:30 AM – 5:30 PM #J-18808-Ljbffr