Customer Communications & Dispatch Support Representative

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates. We have immediate openings for Customer Communications & Dispatch Support Representatives located at our Albany, NY office. Our Customer Communications & Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently and in a group setting. Qualifications: A “customer first” attitude 3+ years Customer Service Experience Excellent communications skills & time management Ability to multi-task & work independently Problem-solving skills Computer skills including Microsoft Word and Excel Call center and experience in electronic customer communications a plus Responsibilities include but not limited to: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Dispatch support for Service Technicians and Fuel Drivers Administrative tasks as assigned Maintaining a positive, empathetic and professional attitude toward customers at all times. Maintain knowledge of our products & services so that you can successfully assist customers. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Miscellaneous tasks to support the company daily operations Holiday coverage (rotation shared by all representatives) Benefits: $19 to $22 per hour 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: Sunday - Wednesday 11:00am to 10:00pm Wednesday - Saturday 11:00am to 10:00pm 10 hour shift 4 daywork week Supplemental pay types: Bonus pay Work Location: Albany, NY - In Person position THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL Experience and License Requirements Customer Service Experience 3 years minimum Microsoft Word and Excel Dispatch experience is a plus #J-18808-Ljbffr Main Care Energy