Community Manager

Experienced in community management, the full-time remote Community Manager will oversee Kickstarter's online presence, engage with community members across various platforms, and manage brand reputation by monitoring sentiment and addressing emerging issues. Key responsibilities Monitor brand mentions and sentiment across social media, forums, and other platforms, responding to potential reputational risks Engage with community members on Reddit and Discord, correcting misinformation and supporting creators and backers Develop and manage community feedback programs to translate insights into actionable recommendations for product and marketing teams Required qualifications 4+ years of experience in community management, social media, or reputation management, preferably in a tech or marketplace environment Deep familiarity with Reddit and Discord, demonstrating active participation and understanding of community norms Hands-on experience with major social platforms and sentiment management on review sites Strong judgment and decision-making skills in high-pressure situations Excellent writing skills, capable of adapting tone and style to different platforms and contexts