Fleet Monitoring Technician

Fleet Monitoring Technician

EquipmentShare is Hiring a Fleet Monitoring Technician

At EquipmentShare, we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Fleet Monitoring Technician at our Corporate Headquarters in Columbia, MO, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Uptime Monitoring Technician supports the 24/7 remote monitoring and basic management of EquipmentShare's heavy equipment rental fleet and Customer Owned Equipment (COE). This role focuses on monitoring system alerts, assisting with incident triage, and escalating issues to senior team members to help maintain fleet uptime and performance.

Primary Responsibilities

• Perform job duties in accordance with EquipmentShare's vision, mission, and values.
• Monitor fleet systems and respond to events and alarms; assist with incident triage, documentation, and escalation in accordance with established processes.
• Support the incident management process by identifying potential issues, gathering relevant information, and escalating as needed.
• Collaborate with Services Technical Support and senior team members to assist in troubleshooting and resolving equipment issues.
• Coordinate with internal teams (e.g., Warranty, Service Technicians, Service Managers) to support issue resolution and ensure timely communication.
• Support other members of the Uptime Management Center and internal teams as needed to ensure effective operations and service delivery.
• Monitor service maintenance intervals.
• Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone.
• Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases.
• Contribute to knowledge base documentation to support team learning and improve efficiency.
• Participate in training initiatives to support development toward a Fleet Monitoring Specialist role and enhance technical and operational knowledge.
• Work with dealerships on viewing and clearing critical alerts.
• Adhere to contractual SLO/SLA performance and support team KPIs.
• Represent the department professionally in interactions with internal teams and customers.

Why EquipmentShare?

Because we do things differently and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events and quarterly team activities
• 16 hours of paid volunteer time per year give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that's not just changing an industry for the sake of change we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
• Basic understanding of heavy equipment, mechanical systems, or a demonstrated interest in developing technical expertise in this area.
• Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule.
• Ability to maintain strict confidentiality.
• Strong organizational skills with attention to detail and accuracy.
• Strong time management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to proofread and edit written content.
• Attention to detail with the ability to identify process gaps and escalate as appropriate.
• Ability to be flexible and adapt to change in a positive manner.
• Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole.
• Must possess a professional yet enthusiastic and friendly demeanor.

Education and Experience:

• Associate's degree, technical certification, trade school training, or equivalent combination of education and experience preferred.
• 0-2 years of experience in customer support, operation, technical support, or a related field preferred
• Exposure to heavy equipment, mechanical systems, or fleet operations is a plus, but not required.
• Exposure or interest in coding, scripting, or SQL/database querying is preferred, but not required.

Physical Requirements:

Must be able to sit for prolonged periods at a desk and work on a computer.

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.