Clinical Services Representative II

Clinical Services Representative II

Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative II for the department of Medicine at the Robert Wood Johnson Medical School. The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations. Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location. Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Maintains computer databases entering changes in demographic, insurance, and other information as required. Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

FLSA - Nonexempt

Grade - 177

Salary Details

Minimum Salary - 26.480

Mid Range Salary - 26.980

Maximum Salary - 27.790

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours

Standard Hours - 40.00

Daily Work Shift

Work Arrangement - This position requires a fully on-site work arrangement.

Union Description - Teamsters 97

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - PERS

Qualifications

Minimum Education and Experience - Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting. Prior experience accessing and retrieving information from computer database required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities - Ability to understand and follow oral and written instructions required. Strong oral and written communications skills required. Ability to work in stressful environment while maintaining a professional demeanor and customer service orientation required.

Preferred Qualifications - Familiarity with billing and collections software preferred. Prior experience in billing and collections or other business oriented processes preferred. Familiarity with medical terminology desirable.

Equipment Utilized

Physical Demands and Work Environment - Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds. Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions

Posting Details

Posting Number - 26ST1051

Posting Open Date

Special Instructions to Applicants

Regional Campus - Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus - Downtown New Brunswick

City - New Brunswick

State - NJ

Location Details

Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: