Desktop Support Technician

Technical Skills & Qualifications Ticket management, specifically ServiceNow (experience preferred). Experience working with an enterprise Ticket management system. High-energy, self‑motivated, flexible, with ability to multitask and prioritize demands in a fast‑paced environment. Attention to detail, able to work effectively under pressure. Healthcare IT background preferred (not required); experience supporting and maintaining Electronic Medical Records systems such as CareLogic, eClinicalWorks and peripherals. Excellent knowledge of desktop and laptop PC hardware. Working technical knowledge of current networking protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides. Strong customer service skills. Strong written and verbal communication skills. Experience using remote control software such as TeamViewer and Windows Remote Desktop Connection. Knowledge of Active Directory concepts, with ability to perform password resets and manage GPOs (plus). Working experience with Microsoft Office 365, including Intune MDM. Experience using collaboration tools such as Microsoft Teams and Zoom (preferred). Experience setting up video conferencing units such as Microsoft Teams Rooms and Poly devices (preferred). Experience with administrative, incident response, and operational responsibilities. Experience with Virtual Infrastructure such as VMware or Azure Virtual Desktop (plus). Requirements High School diploma and a minimum of 1 year work experience in a related field. Minimum 1‑3 Years Experience In An IT Support Role Fully in office position, limited work from home. Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis. Have a driver's license and own a car as traveling from site to site is required. Microsoft certifications (Windows OS, Office suite and O365) a plus. Team‑focused collaborator. Highly organized, self‑directed. ITIL Certification a plus. Engaged in learning and continuous quality improvement. Networking experience (patching, troubleshooting, and basic configuration). #J-18808-Ljbffr