Information Technology (IT) Manager

THE OFFICE Manhattan Borough President Brad Hoylman‑Sigal seeks an Information Technology (IT) Manager to join his collaborative, energetic, and innovative team. The IT Manager will work under the supervision of the Chief of Staff. THE ROLE The IT Manager is responsible for the management of the computers, printers, and telephone system within the two locations of the Manhattan Borough President’s Office. This is a hands‑on position that requires the candidate to have demonstrated successful skills in working in a LAN/WAN environment. This is a one‑person shop. The IT Manager will provide help desk support to staff, monitor network performance, including software, hardware, power, and communications; work with consultants, vendors and with the City’s Office of Technology and Innovation (OTI) to ensure that the network is secure; troubleshoot problems with the network and with desktop software, including maintaining security updates for operating system desktop software and security‑specific software, such as McAfee and CrowdStrike; coordinate with OTI for the implementation and use of all Internet, Intranet and Extranet activities; monitor, troubleshoot and upgrade our office Internet connection and Wi‑Fi from third parties such as Spectrum on a separate internal network that is retained to provide City Charter‑mandated live streaming of meetings that are hosted by and held in the office; work with OTI to connect to City‑provided WiFi for access to online video meetings (for example, Zoom, WebEx). The IT Manager will also be responsible for the performance of desktop computers and peripherals; maintain inventory of IT desktop and network equipment; liaise with outside vendors regarding the maintenance and security of our Cisco switches; research problems or errors within the networking system and subsystems; documenting all facets of the IT network operations; recommending and making necessary improvements to network configurations to achieve operating efficiencies; and performing all other duties as assigned. Required familiarity with the Microsoft Office Suite and Microsoft 365; PC hardware/software, desktop and laptop network configuration, connectivity troubleshooting, including DHCP, and DNS configurations; some familiarity with Windows Server. This position will also be responsible for monitoring and troubleshooting the VoIP telephone connections. In addition, the office has several MacBooks and iMacs for which this position will need to provide support in conjunction with the OTI Apple Support Team. RESPONSIBILITIES Manage computers, printers and telephone systems across two office locations. Provide help‑desk support and network performance monitoring (software, hardware, power and communications). Work with consultants, vendors and City OTI to secure the network and ensure secure Internet, Intranet and Extranet activities. Maintain security updates for operating systems and security‑specific software such as McAfee and CrowdStrike. Coordinate with OTI for implementation and use of Internet services, including Wi‑Fi and video meeting platforms. Maintain inventory of IT desktop and network equipment. Liaise with outside vendors regarding maintenance and security of Cisco switches. Research, troubleshoot and document networking problems and subsystems. Recommend and implement improvements to network configurations to increase efficiency. Perform all other duties as assigned. Support MacBooks and iMacs in conjunction with OTI Apple Support Team. Maintain VoIP telephone connections and troubleshoot related issues. QUALIFICATIONS A master’s degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development or supervisory staff performing these duties. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full‑time, satisfactory experience as described in (1). A four‑year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full‑time, satisfactory experience as described in (1). A satisfactory combination of education and experience equivalent to (1), (2) or (3). In all cases, candidates must possess at least a four‑year high school diploma or its equivalent and at least three (3) years of experience as described in (1), including the eighteen (18) months of administrative, managerial, executive or supervisory experience. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive or supervisory capacity as described in (1). PREFERRED SKILLS Experience with Microsoft Windows Server and Microsoft Office Suite; MCSE certification a plus. 4‑6 years’ experience in the installation and support of LAN and WAN technologies. Experience in training end‑users and providing user support. Experience with CISCO routers and firewalls, 3COM switches, and related protocols. Experience installing, troubleshooting and maintaining Server and Desktop computer configurations. Administration of a BES server and related devices. Strong organizational skills. Experience in network design, deployment and troubleshooting. Capability of delivering summary reports of network analysis, including security audits, hardware/software patch updates and network monitoring. Excellent documentation skills and strong written and verbal communication. 5‑7 years of network engineering/administration/management, 3‑5 years of LAN/WAN design, 3‑5 years of Cisco LAN/WAN router/switch/hub configuration and troubleshooting skills. Professional, courteous handling of employee requests, customer‑service attitude, analytical, problem‑solving and communication skills. Self‑motivated, team‑player, results‑oriented and able to respond quickly and thoroughly to service requests. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr