Senior VIP AV/Desktop Support

Required Skills:5+ years of desktop support experience, including white-glove/VIP executive support to assist users with hardware, software, AV, and connectivity issues.Strong troubleshooting skills with Microsoft 365, Outlook, MacOS/iOS, Zoom, Google Workspace, PowerPoint, and network connectivity.Experience supporting conference room and AV technologies, including Crestron systems, and documenting incidents in ServiceNow.Excellent customer service, communication, and problem-solving skills with a proactive, accountable, and independent approach to support.Comfortable working onsite and providing face‑to‑face support with confidence.Willingness to work flexible hours.Experience working with ServiceNow or similar ticketing systems.Desired Skills: Ideal candidate would be Bilingual with both English & SpanishFamiliarity with learning management systems, including Canvas and BlackboardDescription of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a reliable and detail-oriented Senior AV/Desktop Support technician to join our higher education client. This role will provide white-glove technical support to executive and C-suite users in a fast-paced environment. This individual will troubleshoot hardware, software, connectivity, and collaboration tool issues across Microsoft 365, Outlook, MacOS/iOS, Zoom, and Google Workspace while delivering an exceptional customer experience. The role also supports conference room AV technologies, including Crestron systems, documents support activities in ServiceNow, and proactively resolves issues to minimize business disruption. The ideal candidate is a confident, customer-focused professional with strong executive presence, excellent communication skills, and a proven track record supporting VIP users.TFTL-1477962SL_1792672609