Care Coordinator Supervisor

Care Coordinator Supervisor

Position: Care Coordinator Supervisor

Location: Remote (Must reside within the New York Tri-State Area - NY, NJ, or CT)

Schedule: Monday - Friday 9am-5pm

Compensation: $58,039 - $65,294

Introduction:

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a number of Medicaid and Medicare managed care plans, and through our Assisted Living Program. VillageCare has delivered quality health care and social services to individuals residing within New York City for over 45 years. Our service area now includes all five boroughs of NYC, as well as Westchester, Nassau, and Putnam counties.

Job Summary:

The Care Coordinator Supervisor is responsible for the day-to-day oversight and supervision of the Care Coordinator team within the Care Management department. This role is accountable for ensuring Care Coordinators deliver exceptional customer service, timely follow-up, and seamless support to Care Managers, members, and providers. The Care Coordinator Supervisor will lead the team in meeting performance goals and promote a culture of service excellence by fostering accountability, engagement, and collaboration, while ensuring compliance with organizational standards and regulatory requirements.

Experience:

• Minimum of 2 years of supervisory experience in healthcare
• Demonstrated proficiency in Windows and Microsoft Office Suite
• Experience with care management EMR platforms required
• Bilingual is preferred
• Education and certification: Associate degree is required; bachelor's degree is preferred

VillageCare is an Equal Opportunity Employer.