Sr. Billing & Collections Rep Loss Sensitive

Sr. Billing & Collections Rep Loss Sensitive

CopperPoint has an exciting opportunity for a Sr. Billing & Collections Rep Loss Sensitive. This role is responsible for managing the billing, reconciliation, and collection of complex large account insurance programs, including large deductible, retrospective rating, collateralized, and other loss-sensitive programs. Serving as a subject matter expert, this position plays a key role in ensuring billing accuracy, contractual compliance, and effective financial management while delivering exceptional customer service and supporting the successful administration of large account portfolios.

Job responsibilities include: serving as the subject matter expert for large deductible, retrospective rating, collateral, and other loss-sensitive billing programs; analyzing loss activity, claim reimbursement transactions, and policy provisions to support accurate customer invoicing and account reconciliation; reviewing and interpreting policy forms, deductible structures, endorsements, service agreements, and collateral agreements to ensure billing accuracy; conducting detailed account reconciliations and transaction analysis to identify discrepancies and resolve complex billing issues; partnering with Underwriting, Claims, Premium Audit, Actuarial, Finance, Treasury, and Legal teams to support large account servicing and billing administration; investigating and responding to inquiries from policyholders, brokers, agents, third-party administrators, and internal business partners regarding billing calculations, collateral requirements, and account balances; monitoring accounts receivable and collection activity for assigned large accounts and proactively addressing delinquent balances; maintaining accurate documentation related to loss sensitive programs as necessary; identifying trends and opportunities for process improvements that enhance billing accuracy, operational efficiency, and customer experience; participating in system enhancement initiatives, user acceptance testing, and implementation of new billing and financial processes; creating and presenting account summaries, reporting, and performance metrics for leadership and business partners; ensuring compliance with all company policies, contractual obligations, accounting standards, and regulatory requirements; supporting month-end, quarter-end, and year-end billing, collections, and reporting activities related to large account billing functions; maintaining service level expectations for quality, productivity, and customer responsiveness; assisting with special projects and strategic initiatives related to loss-sensitive programs; providing training and guidance to team members on large account billing concepts and processes; and supporting audit requests from internal and external auditors.

Qualifications/Competencies include: 5+ years of experience in insurance billing, receivables, accounting, finance, underwriting support, or related insurance operations; minimum of 3 years of experience administering large deductible, retrospective rating, collateral, or other loss-sensitive insurance programs preferred; experience in workers' compensation insurance is strongly required and other commercial product lines strongly preferred; bachelor's degree in Accounting, Finance, Business Administration, Risk Management, or a related field preferred; advanced knowledge of workers' compensation and other commercial insurance products, loss-sensitive products, large deductible programs, and retrospective rating plans; strong understanding of collateral instruments, including letters of credit, surety bonds, and cash collateral arrangements; advanced mathematical and analytical skills with the ability to perform complex financial calculations and reconciliations; ability to analyze and interpret insurance contracts, policy language, and financial agreements; strong problem-solving, investigative, and critical-thinking skills; excellent organizational skills and ability to manage multiple priorities and deadlines; exceptional written and verbal communication skills; strong customer service and relationship management abilities; advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis; ability to work independently while collaborating effectively across departments.

CopperPoint Insurance Companies