Customer Service Coordinator

Seawind Foods is in search of a Customer Service Coordinator to join their team! Respond to and resolve customer related issues Assist customers with order taking, order entry, and investigation of routine issues regarding accounting and/or product availability Arrange freight for outbound shipments to customers including miscellaneous tasks: scheduling pickups, quotes, follow-up with carriers/brokers, tracking, claims Assist Customer Service Lead with overflow work, in general Update and maintain customer quotes and/or customer-specific contracts Update and maintain inventory tracking tool Assist with projects as needed Requirements: 2-4 years in an office environment Excellent interpersonal skills required Tact and diplomacy for sometimes difficult situations Positive, team-oriented, “can-do” attitude with a passion to deliver top notch customer service Must be able to coordinate with inter and intra departmental personnel Must be computer literate and competent in current Excel and Microsoft Word Experience with Salesforce.com or another CRM software preferred Excellent telephone, verbal and written communication skills required #J-18808-Ljbffr Seawind Foods