Desktop Engineer

Progent is looking for a Desktop Support Consultant to help our customers with maintenance, break/fix, and project work. This is a 1099 consulting role that will be performed at our customer sites. Daytime availability is needed, Monday through Friday. The consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies and will work extensively with client executives, management, IT groups or under the direction of our senior consultant to support the client’s end users. Why Consultants Are Joining Progent Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most respected Microsoft Certified Partners in the U.S. Our extensive technical information base and team style of problem solving has helped Progent to build a strong staff and a satisfied international client base. Location Home-based, virtual office environment; travel to client sites as required. Job Code P016 Required Key Areas of Expertise Microsoft Exchange-based Outlook email Microsoft software products and applications, workstation, notebook and peripheral setup, offsite access for users Setup and validate Virtual Private Network (VPN) configurations Basic network management, such as user maintenance Support, diagnose and troubleshoot all versions of Windows-based desktop and laptop computer systems and others as needed Work directly with computer end users in assisting to identify and resolve application and operating system issues that hinder user productivity Install, setup, configure and test a variety of application programs on user workstations Work on-site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment Perform deployment of new end-user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment Assure the timely diagnosis and repair of desktop and laptop computers and related equipment Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet Responsibilities Support, diagnose and troubleshoot all versions of Windows-based desktop and laptop computer systems and others as needed Work directly with computer end users in helping to identify and resolve application and operating system issues that hinder user productivity Install, setup, configure and test a variety of application programs on user workstations Work on-site to diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment Perform deployment of new end-user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment Assure the timely diagnosis and repair of desktop and laptop computers and related equipment Maintain an expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet Experience/Education – Minimum Work Experience Requirements Three years background in workstation admin (new program configuration, computer and peripheral deployment, trouble analysis and correction) Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to network problems and to elevate issues when necessary In-depth experience providing software help to small companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word and Excel Excellent speaking and written communication ability Demonstrated dedication to enabling continuous operations Operate without supervision and show marked quality of ownership and motivation If you wish to look further into this position, please send your qualifications to View email address on click.appcast.io . Please specify the job code of the opportunity that interests you. #J-18808-Ljbffr