Team Lead

Team Lead

This position requires an active Public Trust clearance or the ability to acquire clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. The Team Leader leads and manages a team of Digitization Clerks. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Client Management. Compensation & Benefits: Estimated Starting Salary Range for Team Lead: Up to $25.00 hourly Eligible for SCA pay of up to $5.09/hour (if benefits are declined and you have alternative qualified coverage) Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Team Lead Responsibilities Include:

• Plan, direct, and coordinate the daily activities of mail opening, image capture, image review, data entry, and quality control.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notify PM of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Client on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing workload.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Client management
• Monitor, validate, and approve daily timekeeping records across multiple timekeeping systems.
• Performs other job-related duties as assigned

Team Lead Experience, Education, Skills, Abilities requested:

• Bachelor's Degree preferred (or) 4 years of experience in managing teams
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, MS SharePoint, and MS Outlook
• Demonstrated customer service experience
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills
• Ability to prioritize workload for small teams and possess good organizational skills
• Ability to effectively and politely interface with the public and provide excellent customer service
• Ability to analyze, interpret, and apply regulatory material and internal controls
• Must pass pre-employment qualifications of Cherokee Federal

Company Information: Cherokee Nation Solution Link (CNSL) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSL, visit cherokee-federal.com.

Similar searchable job titles:

• Operations Supervisor
• Shift Manager
• Project Lead
• Department Supervisor
• Operations Coordinator

Keywords:

• Leadership
• Team Management
• Performance Coaching
• Conflict Resolution
• Process Improvement

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.