Senior Product Owner IV

Job Title: Sr Product Owner IV

Location: Cincinnati, OH

Pay Range: $64-$69

Length: 6 months

JOB DESCRIPTION

An experienced Product Owner for Disputes, focusing on modernizing existing products/processes onto a new platform, ServiceNow FSO, leveraging modern domains and direct connectivity to acquirers and networks. Where existing processes are to be redesigned with lean process automation in mind and enhancements are unlocked by new real-time data availability and automation configurable I the FSO workflow. They will collaborate with other POs, Squads, Technology Leadership, Lines of Business (LoB), Risk, and Finance.

This role will require expertise in core banking principles. Disputes workflow, processes, regulations, and platforms. The PO will drive the squad's deliverables by identifying and enabling the advancement of strategic initiatives against how they tactically plan for and execute that work. They are to be well versed in Agile principles, ceremonies, and best practices (SAFe, Scrum). They will use this in conjunction with Fifth Third processes and governance to foster a high performing team aligned to internal processes and governance.

Essential Duties & Responsibilities:

Motivate teams to deliver on strategy and roadmap for continuous product improvement.

Partner with business functions, IT, Risk, Finance, Operations, and other key partners to define and execute product strategies.

Collaborate with cross-functional teams for agreement and guidance, including Lines of Business, Operations, Legal, Compliance, Information Security, Fraud, Architecture, and related functions.

Provide transparency and ongoing communications with stakeholders.

Make decisions to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and analytics.

Be involved with all phases of development (analysis, design, coding, testing, deployment)

Solve problems and make decisions with subject matter experts to drive the greatest outcome for the product and the Bank.

Engage with research teams for customer usability testing and concept validation.

Partner with third parties to cultivate relationships, understand product releases, remediate defects/outages, and ensure seamless experiences.

Maintain and provide product information for training and documentation.

Monitor industry trends and participate in industry forums and conferences.

Support a SAFe mindset across product teams, maintaining a healthy product backlog and participating in team ceremonies.

Evangelizes and communicates product capabilities and roadmap to internal groups as well as externally to clients.

Supervisory Responsibilities : None, indirect leadership of Squad and Stakeholders

Minimum Knowledge, Skills, & Abilities Required:

• Bachelor's degree in a related field or equivalent education and work experience.
• 4+ years of related experience.
• Lean Six Sigma certification (Green Belt, Black Belt) desired.
• Product management background preferred; ability to interact and influence within the organization.
• Experience and understanding of non-relational & relational databases, Snowflake and DBT
• Ability to consult and articulate key messages to all levels within the organization.
• Basic business acumen and understanding of business processes related to products and customers.
• Experience working in Agile or SAFe development a plus.
• Ability to promote a work environment that fosters creative thinking and innovation.
• Collaborative with strong intellectual curiosity and creative problem-solving.
• Good analytical skills with ability to present well-thought-out, simple solutions.
• Self-motivated and able to work independently and with different teams in a fast-paced environment.
• Must Have
• Agile Experience: SAFe, Scrum, or Similar
• Strong Communication Skills
• Ability to Collaborate Across Teams
• Create and Present on Complex Topics Using Data and Evidence
• Acts as True "Owner" - Taking Initiative, Acting Independently, Driving both Product Strategy and Tactical Delivery
• Able to structure work for Agile delivery that is transparent to Stakeholders and Squad
• Able to design timelines and execution strategies for initiatives and testing
• Background in Lean/6Sigma to drive design decision and process optimization close

Nice to Have

• Industry Experience: Disputes or similar highly regulated customer facing workflows
• Experience in Banking or other Financial Industries
• Experience Digital.Ai, ServiceNow, and qTest
• Basic understanding of real-time or even driven architectures
• Basic understanding of workflow design and creation
• Understanding of Acquirer and Card Network integrations and rules

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.


Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.