Technician Infiniti-Nissan Certified Preferred

divh2Job Title/h2pQualifications/ppAbility to read and comprehend instructions and information./ppProfessional personal appearance./ppExcellent communication skills./ppAbility to meet companys production and quality standards./ppPhysical Requirements/ppSpend time indoors in air-conditioned areas./ppExpectations/ppDevote yourself to insuring satisfaction to customers./ppDetermine management, production and quality requirements by asking questions and listening./ppAttend company meetings as required./ppMaintain a follow-up system that encourages follow through with assigned projects./ppEstablish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals./ppReview and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively./ppUnderstand the terminology of the business and keep abreast of technology changes in products and services./ppKnow and understand the federal, state and local requirements which govern the companys business./ppFollow lawful directions from supervisors./ppUnderstand and follow work rules and procedures./ppParticipate in performance management./ppInteract well with others and be a positive influence on employee morale./ppUphold the companys non-disclosure and confidentiality policies and agreements./ppWork evening, weekend and holiday work hours as required./ppJob-Specific Expectations/ppMake 100% productivity the goal and keep as close to that as possible./ppUse factory specifications as the standard in all repair, service, and customization work./ppProvide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service./ppReceive service assignments from the service writer or service manager./ppHave the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level./ppSubmit your request parts as soon as it is determined what is required for a particular job./ppKeep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information./ppAid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction./ppMaintain a clean, efficient work area and assist in keeping the shop neat and organized./ppMake sure the proper paperwork is completed and filed after every job completion./ppKeep your technical qualifications current by finishing any required training programs./ppTake care that the vehicle is cleaner when the job is completed than when the customer dropped it off./ppMake each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully./p/div