Dispatcher Fire Control Maintenance - Mandalay Bay

Fire Control Maintenance Dispatcher

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: It is the responsibility of the Fire Control Maintenance Dispatcher (Full Time) to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals. Is part of a courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility management system. THE STARTING RATE: $21.00 / Per Hour SCHEDULE: Full-time THE DAY-TO-DAY:

• Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task
• Own requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction, answer incoming calls and assist when necessary or direct calls to appropriate areas
• Create a positive work environment, greet fellow employees and thank them when they lend assistance, anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day, prioritize guest requests and dispatches
• Knowledgeable of Department and Hotel goals, Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• 6+ months of prior relevant experience in the hospitality industry or similar environment
• Proficiency in Microsoft Outlook Preferred
• Strong typing and communication skills Preferred
• Basic computer proficiency Preferred
• Ability to work varied shifts, including weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community