Shift Manager

Shift Manager

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Great Lakes Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.

Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.

Ensure food safety, quality, and accuracy of orders.

Resolve customer complaints quickly, maintaining positive customer relations.

Provide regular feedback to the GM on Team Member performance.

Offer ongoing constructive and positive feedback to Team Members.

Actively participate in training Team Members.

Handle conflicts constructively and work with the GM to achieve resolution.

Assist the GM in screening Team Member candidates.

Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.

Oversee proper product preparation, rotation, portioning, cooking, and holding times.

Assist the GM with facility maintenance and ensure health and safety standards are always followed.

1 year of restaurant/retail experience, with 3 months shift lead experience preferred

Adheres to cash, security, inventory, and labor policies

Must be at least 18 years of age

Accessibility to dependable and reliable transportation

Excellent communication skills, management/leadership and organizational skills.

Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

Attendance and Punctuality a must

Operating of cash register as needed and making change for other cashiers.

Basic Math skills

Maintains customer satisfaction and adheres to health and safety standards

Promotes and champions Taco Bell's culture and values

Provides constructive feedback to Team Members

Executes shift duties accurately and efficiently

Promotes equity, inclusion, and belonging

Ensures teammates and customers enjoy a positive experience

$14.50+ per hour based on experience and location.

$1950 Annual Potential in Period Bonus

Flexible Scheduling - Full & Part Time Positions

Next Day Pay

A Path for Advancement

$250 Employee Referral Bonus Opportunities

Free Employee Meals

401(k) Options*

Discounts available with AT&T, Rental Cars, Lyft, Great Wolf Lodge and more!

Health Insurance Opportunities*

Live Más Scholarship Opportunities

Supportive above restaurant leadership team.

*Certain qualifications apply.