Technical Support Analyst

We are seeking a highly motivated and skilled IT Support Analyst to join our growing team. The ideal candidate will have a strong background in IT support and troubleshooting, as well as excellent communication and problem-solving skills. This is a full-time, permanent position with opportunities for growth and advancement within our organization. Key Responsibilities: Provide technical support to end-users for all IT-related issues, including hardware, software, and network problems Troubleshoot and resolve technical issues in a timely manner, escalating to senior IT staff when necessary Install, configure, and maintain computer systems, software, and peripherals Monitor and maintain network infrastructure, including servers, routers, and switches Ensure all systems are up to date with the latest security patches and updates Create and maintain documentation for IT procedures and processes Train employees on basic IT procedures and best practices Maintain inventory of all IT equipment and software licenses Collaborate with other departments to identify and implement technology solutions to improve efficiency and productivity Stay up to date with the latest technology trends and make recommendations for improvements to current systems Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field Strong knowledge of Windows and Mac operating systems Experience with Active Directory, Office 365, and other cloud-based services Familiarity with network infrastructure, including LAN, WAN, and Wi-Fi Excellent communication and interpersonal skills Ability to work independently and in a team environment Strong problem-solving and troubleshooting skills A passion for technology and a desire to continuously learn and improve Benefits: Competitive salary Comprehensive health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Professional development opportunities A supportive and collaborative work environment #J-18808-Ljbffr