Customer Service Representative

The Customer Service Representative position is responsible for assisting customers, primarily TROY students and parents, by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and other related departmental areas in an effort to answer inquiries, resolve issues, and fulfill requests. Staff also assist with clerical duties during off-peak periods. Other job duties: Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Logs communications in database. Maintains equipment operational by following established procedures; reporting malfunctions. Provides general office support including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages. Minimum Qualifications High school diploma or equivalent Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Computer proficiency Attentive to detail Fluency in English and correct grammar usage Enthusiastic and positive attitude, strong work ethic Genuine desire to help TROY, strong sense of school pride Preferred Qualifications Minimum of one year of customer service experience Familiarity with a higher education environment Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No Work Hours Maximum of 19 hours per week Between the hours of 7am and 7pm, Monday through Friday Some work on holidays may be required Hazardous conditions or physical demands required by this position: NA Troy University is an Equal Employment Opportunity and affirmative action employer. Troy University participates in eVerify. #J-18808-Ljbffr