Collections Specialist - Columbus, OH

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
* Responsible for the maintenance of customer accounts through collection activity and account research.
* Responsible for Tier 2 inbound calls into the Credit & Collections department through multiple channels including voice, text, social media, and Customer or Sales Rep portals.
* Follows up with Customers and Sales Representatives within 24 hours of phone or email request.
* Works accounts receivable aging reports, collection reports, and sales representative reports as assigned by Credit & Collections Management.
* Meet department metric standards on a monthly basis.
* Provides superior customer service by maintaining focus on the 2-customer philosophy.
* Maintain thorough and accurate documentation on customer account interactions.
* Performs other duties as assigned by Credit & Collections Management.
Qualifications
* 3+ years' experience in Collections, Accounts receivable, or a similar role
* B2B collections experience preferred
* The ability to resolve complex payment issues
* Proficient in Microsoft Office Applications (Outlook, AX, Excel, etc.)
* The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
* The ability to read and write small letters and numbers; the ability to make arithmetic calculations
* The ability to understand and follow written and oral instructions
* Proficient in skip tracing and establishing alternative contacts
* The ability to handle confidential information and use discretion while performing job tasks
* The successful completion of a ninety (90) day orientation period
Additional Information
**This is a Monday-Friday role. The shifts are 8 hours with the schedule between the hours of 8:00.am-6:00pm. Will work 9:00am-6:00pm once a week.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
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