Director of Pharmacy, Specialty and Retail Pharmacy Services

Job Description

Job Description

Description:

ABOUT VISANTE
We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience.

We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction.

Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.

ABOUT THE POSITION (Onsite)

Visante is seeking a dynamic and experienced Director of Pharmacy to lead our Specialty and Retail Pharmacy managed services. This role, under the direction of the Visante leadership team, will be responsible for providing strategic leadership and direction for ambulatory pharmacy services onsite. Reporting to the Visante leadership team, this role involves overseeing all aspects of specialty and retail services, including operational, financial, programmatic, clinical, and personnel activities, to ensure superior patient care and customer service. The Director of Pharmacy will oversee the pharmacy team’s performance and outcomes, adjusting plans and priorities as necessary to address resource and operational challenges effectively. This role has full oversight of specialty and retail services, ensuring that business and clinical goals are consistently exceeded. The Director will focus on delivering superior patient experience and driving business growth and development. Decisions will be guided by established policies, procedures, and organizational priorities, with guidance from Visante leadership on high-impact decisions to ensure strategic and operational alignment.

Additionally, this role will partner closely with Infusion Strategy, Revenue Cycle, Medication Access, 340B, and other Visante leadership teams, as well as client committees, leadership, and clinicians, to enhance service delivery and operational effectiveness. This involves implementing quality assurance and improvement programs, managing human resources, ensuring compliance with state, federal, and applicable regulatory and accreditation standards, evaluating operating and capital resource needs, and effectively managing financial productivity and budgeting to ensure effective resource utilization and fiscal responsibility.

The Director will serve as an operational resource and participate in client and Visante strategic discussions on program expansion, payer network inclusion, limited distribution drug access, and contracting strategies. This role is directly accountable for overseeing operations across multiple locations, including pharmacy dispensing and clinical programs ensuring efficient and effective management.

Principle Duties and Responsibilities

• Lead and manage projects under the guidance of Visante Leadership, including the development, implementation, and execution of strategies for Specialty and Retail services
• Scope, plan, and oversee client engagements, ensuring that quality, cost, and delivery requirements are met while collaborating with Visante teams and partners to meet engagement deliverables and execute client strategies
• Manage and oversee specialty pharmacy program, including education, training, policy and procedure development, strategic planning, business growth, compliance, and accreditation standards
• Establish and maintain effective operations at all client locations, focusing on improving efficiency, quality, and service
• Oversee operations, including P&L budget, regulatory compliance, marketing initiatives, third-party partnerships, and other service-related activities
• Analyze operational performance, recommend, and implement changes to enhance effectiveness while ensuring compliance with State Board of Pharmacy, FDA, and accreditation regulations.
• Interface with healthcare professionals, hospital staff, and hospital leadership to strengthen partnerships and drive business growth through referrals
• Ensure the pharmacy has an appropriately trained workforce to operate efficiently and safely, providing supervision and support for the professional development of Pharmacists, Pharmacy Technicians, Medication Access Technicians, and support staff
• Demonstrate expertise in pharmacy practice and the organization's mission, including awareness of innovations in technology and practice within the profession
• Analyze operational performance, recommend, and implement changes that improve effectiveness
• Stay informed of operational and regulatory changes affecting specialty pharmacy services
• Lead operational activities across the specialty and retail pharmacy programs, including: Marketing initiatives, Prescription capture, Contract pharmacy agreements, Policy creation and implementation, Accreditation processes, Clinical services, Medication access services, Call center services, Dispensing procedures, Licensing and compliance requirements
• Maintain a thorough understanding of prescription billing and reimbursement, serving as a resource regarding billing inquiries and issues
• Oversees the purchase of drugs and supplies and ensures appropriate records and documentation are maintained according to established standards/procedures
• Ensure compliance with the State Board of Pharmacy, CMS, and FDA regulations regarding the medication process (verification, compounding, packaging, labeling, and dispensing)
• Understand all specialty pharmacy accreditation standards, be accountable for achieving and maintaining necessary accreditation(s), and maintain organized and up-to-date documentation as required by accreditation bodies
• Achieves and maintains specialty pharmacy accreditation (e.g., URAC, ACHC, etc.)
• Lead Quality Improvement (QI) initiatives to enhance patient care and operational efficiency
• Ensure adherence to established standards, client and Visante policies and procedures
• Performs additional duties as assigned by the Visante Leadership team, or designated supervisor

Education

Required : Doctor of Pharmacy (PharmD) (Preferred) or B.S. Pharmacy (Required) from an accredited college or university

Preferred: Masters Degree in Healthcare Administration, Business Administration, or a related field

Experience

Required: Minimum of 3 years of supervisory experience. Minimum of 3 years of experience leading sales and/or operations in Specialty Pharmacy. Minimum of 3 years of experience managing a Profit and Loss (P&L) budget, including budget development

Proven ability to diagnose, isolate, and resolve complex issues and implement strategies to resolve problems. Demonstrated experience providing high-quality customer service to internal and external customers, including meeting service quality standards and evaluating customer satisfaction. Proficiency in Office Suite (Word, Excel, PowerPoint)

Licensure

Required: Current Pharmacist License in Georgia

Special Skills:

• Skilled in conflict resolution and team building
• Proven capability in strategic planning and execution
• Ability to oversee and improve clinical and operational processes
• Strong verbal and written communication skills, with the ability to clearly convey complex information
• Ability to interact effectively with healthcare professionals, patients, and stakeholders
• Strong analytical skills to identify problems, develop solutions, and implement changes
• Ability to handle complex and high-pressure situations with a solution-oriented approach
• Ability to address patient and client concerns effectively and empathetically

Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role.

Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations