Referral Coordinator (FT)

You belong here! At Family Health West, you’re more than an employee, you’re family. When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado. So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends! About Family Health West Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities. Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views. EDUCATION (must be required for position), LICENSE, CERTIFICATION and

EXPERIENCE:

• Education: High School Diploma or equivalent preferred.
• Licenses: No current licenses required
• Certifications* No Current certifications required
• Experience Preferred one year experience in the medical field. Preferred one

year experience working with insurance companies, and two to five years of experience in the customer service field.

REQUIRED SCREENINGS:

1. Drug Screen
2. Physical Assessment
3. Tuberculosis screen
4. Background check (Criminal, Civil, Educational, Previous Employment, etc.)
5. Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTIONS:

* Maintains a standard level of professionalism with patients, public and colleagues.

• Communicate necessary information to others as appropriate.
• Responds to all inquiries professionally preserving confidentiality.
• Maintain a positive and professional conduct through both verbal and

non-verbal communication.

• Maintains patient/resident/employee privacy and confidentiality at all times.
• Attend staff meetings and in-service education.
• Practice effective interpersonal skills and work productively as a member of a

team. * Allow patients the opportunity to be involved in decision-making as appropriate. * Assist with and/or performs routine duties that do not require a specific professional license. (i.e. fax insurance companies, medical records, etc.)

• Answer phones as needed.
• Greet patients and staff in a positive professional manner at all times.
• Ensure that your station is clean and free of clutter at all times.
• Maintains patient/resident/employee privacy and confidentiality at all times.
• Assemble information concerning the patient's clinical background and referral

needs; per referral guidelines, provide appropriate clinical information to specialists; review details and expectations about the referral with patients. * Prioritizes referrals by their urgency and addresses them in a timely manner; maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.

• Participates in the selection, orientation and training of referral processes.
• Reviews details and expectations about the referral with both ordering

providers and patients; requests new referrals to be ordered when applicable. * Ensure complete and accurate registration, including patient demographic and current insurance information. * Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers, and transportation. If unable to help, assist in finding the right point of contact to further help. * Accurately and truthfully complete patient records for the referral process in a timely manner. * Work harmoniously with Physician and Clerical staff to meet patient needs; assist Medical Office Specialists with check-in/out process; serve as backup for Medical Office Specialists vacations, illnesses, lunches, etc. * Complete daily routine assignments.

ORGANIZATIONAL EXPECTATIONS:

• Be responsible for my own attitude.
• Reliable and punctual attendance is essential; expected to be at job as

scheduled each scheduled day. * Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. * Manages difficult or emotional customer/patient situations; responds promptly to inquiries, responds to requests for service and assistance; meets commitments. * Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations. * Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. * Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. * Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations. *Be open to constructive feedback and suggestions for improvement; accept constructive feedback in a positive manner. * Be generous with my skills and abilities by educating others on new ideas and/or techniques; offer constructive input to support the work area appropriately and respectfully. * Take responsibility to attend or obtain information provided at in-services, seminars and staff meetings. * Demonstrate, through my actions and speech, that I represent the entire organization. I will take action to ensure that a need is met; emulate the mission and vision statements. * Acknowledge and greet everyone; look approachable, with open body posture, eye contact and a smile; communicate appropriately using good interpersonal skills.

• Dress professionally and appropriately for my work environment.
• Know and follow policies and procedures for both organization and department

safety issues.

• Communicate delays in services and take service recovery steps as needed.
• Other Duties as assigned.

Wage starts at $19.10 per hour and goes up based on experience Immunizations required for employment Benefits FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

Employee Assistance Program 403 (B) with 4% match from FHW and zero day vesting schedule FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK Medical Plan Options: I. PPO plan with copay/coinsurance and lower deductible II. High Deductible Health Plan with the option for a Health Savings Account. III. Telemedicine includes in both plan options. Dental Vision Life Insurance/ Accidental Death and Dismemberment Insurance Disability Insurance with a Short and Long Term Option. Critical Illness and Accident Plans Cafeteria Options: Health Reimbursement/ Flex Savings A host of other options to include: Pet Insurance, Identity Protection, Travel protection.