Client Account Rep I

Job Title

Full responsibility for the efficient resolution of patient accounts receivable

Essential Duties & Responsibilities

• Responsible for reviewing and making appropriate corrections in Accounts Receivable System, and documenting the system with any changes or notes pertaining to follow up.
• Respond to questions from Insurers, clients, and county clinic staff regarding payments and balances.
• Review and submission of third party and client billing via hard copy or electronic means.
• Client account resolution that results in payment or adjustment through analysis, maintenance, and telephone follow-up with clients and third party carriers according to industry or center approved standards or practice.
• Assist fellow co-workers with outstanding AR.
• Mailing of secondary claims after primary payment, including attachment of primary remits.
• Maintain number of days in AR to an industry standard, with 100% claim resolution prior to 90 days.
• Correcting Payer information, analyzing and adjusting client accounts.
• Determining overpayment resolution, and writing up correct refund paperwork to either client or insurance carrier.
• Keep supervisor informed on all issues concerning data integrity and reimbursement.

Knowledge, Skills & Abilities

• Detail oriented
• Analytical abilities
• Self-starter
• Good communications skills
• Team commitment
• Assertive
• Positive attitude understanding of ICD-10 diagnosis code and CPT/HCPCS codes
• Basic knowledge of accounting terms as related to accounts receivable
• Knowledge of Microsoft Office, with strong Microsoft Excel
• Knowledge of Netsmart and Waystar a plus

Qualifications

Education Level: High school diploma or GED required.

Years of Experience: Minimum 6 months to 1 year in healthcare billing and collections on automated systems for Third Party payers.

Certification/Licensure: N/A

Physical Requirements: Standing 10%, Sitting 90%, Squatting Occasional, Kneeling Occasional, Bending Occasional, Driving Occasional, Lifting Occasional

Time Type: Full time

Pay Range: $15.75--$22.00

Medical, dental, and vision health coverage

Flexible Spending and Health Savings Accounts

403b retirement plan with company match

Paid time off and ten paid holidays

AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.